How SHI helped coordinate telephony upgrades for 500 branches

Sometimes, you’re just due for an upgrade. That sounds like a routine process, but when you’re a huge supply company spanning the country, things can get extremely complicated.

In one particular case, a customer wanted to update its telephony infrastructure—about 500 branches of work over a relatively short period of time. Having been a customer of SHI for over a decade, the company came to us for help. Even with our extensive knowledge of the client and their equipment, it was true that this was going to be a challenge.

Despite these doubts, the initial complications of pilot testing and rollout, and the overall complexity of the project, SHI managed to find the perfect set of resources and people to get the project done right. Here’s how we did it. Continue Reading…

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Simplifying the shopping experience with custom catalogs from SHI

While search functions are great for pointing users in the right direction, sometimes they don’t get it quite right. They can mix up terms, suggest items that don’t even meet your business requirements, or send you searching through tens of pages if your search terms are too broad. Refining search functions—through catalogs, preferences, and filters—can make the shopping experience far more efficient and stress-free.

To these ends, SHI has made some big updates to our website.

Using our knowledge about our customers, indexing, and an improved algorithm, we’ve streamlined our search and purchase functions through the creation of custom catalogs and featured products. These catalogs help minimize the potential for rogue purchases and speed up the overall shopping process by leveraging product lines and devices that align with your unique business needs and standards.

These catalogs can be accessed two ways: through the creation of custom folders that appear on the user sidebar, or through search bar functions that help to prioritize and sort through your catalog.

Find out more about how to create and navigate custom catalogs below:

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