Our Bloggers
Ameet Mangat
Display Solutions Specialist
Hello everyone! I’m Ameet Mangat, Display Solutions Specialist in the Hardware and Advanced Solutions department at SHI. I work with SHI’s sales teams to deliver customer calls/presentations, act as a primary contact for all display partners, and help grow partner relationships. I started working at SHI in June 2010 as an Inside Account Manager for The Boeing Company, and I’m currently working on my Digital Signage Expert Certification.
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Anna Chester
Microsoft Support and Marketing Manager
Hello everyone! My name’s Anna Chester and I’m the Microsoft Support and Marketing Manager in the Software and Licensing Department at SHI. I manage teams responsible for support resources for Microsoft. My support team handles inquiries from our reps and customers about Microsoft products and licensing, while the marketing team works to ensure that the latest Microsoft news is shared through our newsletters, webinars, e-blasts, and in-person events.
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Ben Hinkle
Senior Virtualization Consultant
Hello everyone! My name’s Ben Hinkle and I am a Senior Virtualization Consultant in the Professional Services Organization here at SHI. I work on further developing SHI’s Workstation as a Service offering to include virtual desktops, virtual applications, and Dropbox functionality. Prior to joining SHI, I was based in Tallahassee, Fla., and worked with consulting and value-added reseller organizations in the government sector.
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Bill Wyckoff
Director of Hardware and Advanced Solutions
Hi everyone! My name is Bill Wyckoff. As the Director of Hardware and Advanced Solutions for SHI, I manage a team of more than 60 certified product champions and technical specialists who help our account teams provide sophisticated hardware solutions to our customers. The team is also responsible for managing the relationships and marketing efforts of the most recognizable IT hardware manufacturers in the world.
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Blake Gollnick
Microsoft Licensing Executive Manager
Hi, I’m Blake Gollnick, currently the Microsoft Licensing Executive Manager for SHI’s Software and Licensing department. I’m responsible for the management of our commercial Microsoft Licensing Executives (LEs), making me the first point of escalation for SHI’s Corporate and Enterprise Account Executives, as well as ensuring our LEs are providing best-in-class support to our client base. I’m also in charge of developing and implementing strategies for an efficient and effective engagement process with the LEs.
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Bob Heimbrock
Financial Sales Manager
Hi there. I’m Bob Heimbrock, Financial Sales Manager for SHI International. For the past two years I have been working with Fortune 500 companies, municipal entities, and other SHI customers to develop flexible and economical financing plans that enable them to purchase the newest technology products and software to enhance their business productivity. My experience in the IT leasing field goes back much further than that, though, more than 30 years in fact. Most recently, I served a nine-year stint as the vice president of technology finance for PNC Equipment Finance. Before that, I spent two decades as the director of sales and leasing at Pomeroy IT Solutions.
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Caitlin Edwards
Microsoft Management and Virtualization Solution Specialist
Hello all! My name is Caitlin, and I’m the Microsoft Management and Virtualization Solution Specialist in the Software and Licensing department of SHI. I am responsible for educating clients on reallocating Microsoft software licenses, engineering solutions for virtualization management, and providing counsel on legal compliance licensing for all Microsoft products (especially those that are virtualized).
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Caroline Rex
Lenovo Sales Specialist
Hi, I’m Caroline, coming to you live from SHI’s Hardware Advanced Solutions Department. I’m currently SHI’s Lenovo Sales Specialist, which means I manage the company’s pipeline for Lenovo sales requests and opportunities, and act as the primary enterprise contact for the Lenovo program and product questions. I also develop and help deliver Lenovo marketing plans, work with the sales team to deliver customer presentations, coordinate sales training on Lenovo products and programs, and most importantly, foster relationships between Lenovo and SHI account representatives. I’ve been at SHI since 2008 and previously worked as an Inside Sales Rep with the company.
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C. R. O’Brien
Solutions Architect, BURA (Back Up, Recovery, Archiving)
Hi, everyone! C.R. O’Brien here. My job as Solutions Architect, BURA (Back Up, Recovery, Archiving) in the Technical Pre-Sales department of SHI involves providing customers both technical assistance and recommendations in the areas of back-up and archiving solutions. I’ve completed a number of technical certification processes, and I’m an official Microsoft Certified Solutions Expert (MCSE), Microsoft Certified IT Professional (MCITP), VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), Symantec Technical Specialist (STS), and Authorized Symantec Consultant (ASC).
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Dave Siederer
Mobility Solutions Architect
Dave Siederer here from SHI’s Hardware & Advanced Solutions department. As Mobility Solutions Architect, I have an intimate, technical familiarity with mobile operating systems and management solutions. My expertise extends across Android, BlackBerry, and Windows 8, as well as a number of mobile device management solutions. I have particularly in-depth experience with Apple, since prior to my current position, I was one of SHI’s Apple Systems Engineers, and earlier in my career, I worked for Apple as a Mac Genius.
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David Johnson
Printing and Imaging Sales Specialist
Hello all! I’m David Johnson, Printing and Imaging Sales Specialist at SHI. I support print solutions from a wide variety of manufacturers, including Sharp, Lexmark, Canon, Brother, OKI Data, and others, as well as SHI’s MPS Partner Program for mixed printer fleets. I help customers conduct implementations ranging from single-device inquires to large engagements spanning hundreds of locations. My responsibilities include sales engagement, partner management, and coordination of implementations and rollouts.
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Dennis Schiff
Enterprise Solution Services – Director
Hello everyone! I’m Dennis Schiff, Director of Enterprise Solution Services at SHI. I’m responsible for sales enablement of cloud solutions, including multi-tenant (public), private, hybrid, and managed private cloud. I also help enterprises leverage the full benefits of related cloud-based business solutions.
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Diane Buley
Security Partner Manager
Hi there! I’m Diane Buley, the Security Partner Manager in the Software and Licensing department at SHI. I manage a team of individuals who support Symantec, McAfee, RSA, Trend, Checkpoint, Sophos, and Kaspersky. My team is responsible for sales support, product positioning, as well as all marketing and communications in support of these publishers.
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Doug Klamm
Microsoft Marketing Specialist
Hello! I’m Doug Klamm, and I work in SHI’s Software and Licensing department supporting our Microsoft marketing initiatives. Working closely with my colleagues at Microsoft, it’s my responsibility to ensure that our sales teams and customers are aware of the latest and greatest news with regard to all Microsoft products and volume licensing program information.
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Ed McNamara
Director of Marketing and Communications
Hey everyone! I’m Ed McNamara, SHI’s Director of Marketing and Communications. I’m responsible for spreading the story of SHI through every available communications medium, including electronic, print, social media, and mental telepathy — in fact, I’m sending you a message right now. Make sure to tune in, because SHI’s story has never been better!
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Erik Iversen
Director of Asset Management
Hello everyone! I’m Erik Iversen, SHI’s Director of IT Asset Management. I manage a team of over 30 ITAM specialists who help SHI’s customers take control of their IT assets. We help clients discover what is deployed within their environment, understand the entitlements of their volume purchasing agreement, and recognize any differences between the two. When I first joined SHI in April of 2008 as a Enterprise Services Architect, I designed and implemented customer-facing B2B interfaces to SHI’s operational and services systems.
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John McMahon
Networking Solutions Manager
Hi! I’m John McMahon, the Networking Solutions Manager in SHI’s Hardware and Advanced Solutions department. I’m responsible for managing the overall presales networking practice. This includes overseeing vendor relationships, determining if vendors are qualified to partner to support SHI’s networking practice, and driving the overall networking business. I also coordinate promotion, sales team alignment, sales team trainings, and managing resources.
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Jose Zuniga
Senior Copywriter and Social Media Manager
Hey everyone! I’m Jose Zuniga. No relation to the other José Zúñiga, and much better looking. As SHI’s Senior Copywriter and Social Media Manager, I create engaging content and ensure a pleasant experience for all our online communities. I joined SHI in 2006, starting out as an Inside Sales Representative supporting the IT needs of Weyerhaeuser, Costco Wholesale, Vulcan Inc., and Washington Mutual.
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Josh Dunsky
Director of Business Development, Advanced Solutions
Hi, everyone! My name is Josh Dunsky, and I’m the Director of Business Development in the Advanced Solutions department. I’m responsible for planning and supporting SHI’s strategic solution offerings, helping to develop our go-to market strategies and presales support resources.
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Kevin English
Mobility Team Manager
Hello, everyone! I’m Kevin English, the Mobility Team Manager in SHI’s Hardware department. My responsibilities consist of designing and implementing SHI’s overall mobility practice, including everything from wireless assessments and hardware procurement to device configurations and activations.
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Michael Schmidt
Hardware and Advanced Solutions Manager
Hello, everyone! My name is Michael Schmidt and I’m the Hardware and Advanced Solutions Manager in charge of Systems and Peripherals. My job responsibilities include managing a team of IT hardware products specialists, programs specialists, and those focusing on marketing and business development.
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Michael McCracken
Senior Manager, Security Solutions
Hi everyone! I’m Michael McCracken, Senior Manager of Security Solutions for SHI. I’m responsible for providing technology solutions to SHI’s most complex enterprise customers, as well as identifying and orchestrating the necessary strategies, methodologies, technologies, and resources to achieve business value for our customers and position SHI as a strategic long-term partner.
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Mike Melillo
Senior Engineer, Product Strategy
Hi everyone, my name is Mike Melillo. I am a Senior Engineer in charge of Product Strategy for SHI Laboratories. SHI Labs is responsible for researching and developing unique, forward-looking solutions for our customers in the areas of cloud computing, next generation data centers, mobility, and many other areas of high value to customers. My role is to ensure that our efforts align with the real needs of our customers and result in positive business outcomes.
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Pat Breslin
Adobe Business Development Manager
Hi, I’m Pat, and I work in the Software and Licensing department at SHI. I’m an Adobe Acrobat Certified Sales Professional and am also Adobe Volume Licensing Certified. I know Adobe licensing programs inside and out, and assist SHI Outside Sales in positioning Adobe products to help customers purchase the right solution, via the right program, at the best price.
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Patrick Hart
Director of Software and Licensing
Hi, everyone! My name is Patrick Hart and I’m the Director of Software and Licensing at SHI. I’m responsible for SHI’s overall volume licensing software business. That includes pre- and post-sale support, as well as operations and marketing. I also represent SHI’s interests by building relationships and communicating overall SHI needs to our partners.
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Roberto Roman
Presales Architect of Microsoft Online Services Solutions
Hello. I’m Roberto Roman, a Presales Architect of Microsoft Online Services Solutions for the Microsoft Licensing department at SHI. I’m the primary SHI Sales contact for all Microsoft Online Services technical presales questions. I also work closely with the SHI Cloud team and customers to discuss solution alignment around SHI Cloud Services.
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Ted Chalker
MobileIron Sales Support Specialist
Hi everyone! My name is Ted Chalker and I’m the MobileIron Sales Support Specialist in the Hardware and Advanced Solutions department at SHI. I started at SHI as an Inside Sales Manager in February 2011, and worked in Virtualization & Cloud Pre-Sales Support after that. When I’m not writing for the SHI blog, you can usually find me promoting MobileIron and SHI’s other mobility services.
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Terry Marchetti
Printing and Imaging Manager
Hello! My name is Terry Marchetti and I am the Printing and Imaging Manager for SHI. I am responsible for managing SHI’s Printing and Imaging business, including maintaining relationships with our partners, understanding industry trends, and managing a team that creates and executes presales and marketing activities.
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Thai Lee
President and CEO
Hello everyone, I’m Thai Lee. I’ve been the President and CEO of SHI for over 22 years and the experience has been very rewarding. I think the keys to our success have been our ability to provide innovative, high-value solutions to our loyal customer base; and an SHI team that’s focused on delivering world-class support to our customers every single day.
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Timothy Henning
Hardware and Advanced Solution Manager
Hi everyone! My name’s Timothy, and I’m the Hardware and Advanced Solution Manager here at SHI. I work to develop and grow SHI’s Hardware and Advanced Solutions business by cultivating new and existing vendor relations, supporting SHI’s sales force, and managing our team of product specialists.
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Tony Crenshaw
Cable and Accessory Specialist
Hello all! I’m Tony Crenshaw, Cable and Accessory Specialist in the Hardware and Advanced Solutions Department at SHI. I came to SHI from CDW in July 2012. Now I am responsible for managing cable and accessory vendors within SHI, providing pre-sales support, promoting C2G and Plantronics product lines to SHI’s sales force, and managing the weekly pipeline for big opportunities.
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