One month ago, I shared 10 reasons why your Microsoft ESA matters. The purpose of my post was to help IT managers evaluate and select an Enterprise Software Advisor that would support them through every step and maximize the value of their enterprise agreements.
However, the most interesting response I got to this post was from SHI employees. I’d be walking the halls of our company headquarters and one of my colleagues would stop me and express their satisfaction that tasks they complete on a daily basis — such as “processing Microsoft contract paperwork accurately and on time” or “helping customers activate and manage their software assurance benefits” — were deemed extraordinary enough to be listed among a top-10 bullet point blog post.
These colleagues don’t have to take my word that these seemingly routine tasks are extraordinary. They can also take Microsoft’s.
BEST IN CLASS: SHI wins Platinum Level Operational Excellence Award for 11th time.
Today, for the ninth consecutive year and 11th time overall, Microsoft named SHI the winner of its North American Operational Excellence Award. We received this honor for “delivering market-leading operational excellence” in supporting our customers’ sourcing, procurement, and deployment of Microsoft technology.
Currently, SHI supports more than 15,000 Microsoft volume license agreements on behalf of our customers, representing revenues of over $2.5 billion. With that kind of volume, this achievement is no small feat. It requires true expertise, teamwork, and communication from our ESAs, as well as the scalability of existing systems and processes.
So what’s next for Microsoft and SHI? Currently our account teams are talking to IT managers about what the launch of Windows 8 and Windows Server 2012 means for their environments and volume licensing scenarios. To help with those efforts, whenever we get new information about any applicable volume license changes, best practices, or FAQs with regards to Microsoft (or any other SHI partner), we’ll post it here on the SHI Blog.
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Lastly, thanks to our customers, employees, and partners at Microsoft for continuing to work as a team and making this all possible!