SHI renews Cisco Gold partnership

At SHI, we believe in holding ourselves to the highest standards. We’re committed to finding the best solutions for our customers’ IT needs, and building on our great partnerships across the board. Among those partnerships is our longtime, valued relationship with Cisco—which seems to agree!

We’re proud to share that our Cisco Gold partnership status has been renewed for 2017—a high and hard-to-maintain honor that SHI has held since early 2012.The Cisco Gold partnership award is the highest level of certification-specific recognitions, making us eligible to participate in other Cisco Channel Incentive Programs and awards, such as the Cisco Gold Star for Customer Satisfaction Excellence. It means that SHI has the deepest level of discounts, best training and marketing resources, and the broadest range of expertise. (more…)

Citrix is changing its customer support offerings. Here are the facts.

update2How do you make customers happy? Great products. How do you keep them happy? Great customer service.

Citrix, a titan in virtualization, SaaS, and mobility, is revising and expanding its customer support offerings in 2017, which will be known as Citrix Customer Success Services. Three new tiers of customer support options will be released next year, and the first program launches on Jan. 1.

Here are the details of the first support change and what these new customer service programs mean for you. (more…)