Ed McNamara

Director of Marketing and Communications

EdMcNamaraHey everyone! I’m Ed McNamara, SHI’s Director of Marketing and Communications. I’m responsible for spreading the story of SHI through every available communications medium, including electronic, print, social media, and mental telepathy — in fact, I’m sending you a message right now. Make sure to tune in, because SHI’s story has never been better!

Since joining SHI in 1997, I’ve had the privilege of being a part of our journey from a regional, software-only reseller named Software House to a global provider of IT and cloud products, services, and solutions. It was only four years ago that I moved from my last sales position, where I supported two global telecom giants, to help form SHI’s first true communications department.

Before being in outbound sales, I learned more than I ever thought I would know about Microsoft and Adobe volume licensing when I served as a Licensing Executive in SHI’s ever-expanding Software and Volume Licensing Department.

Prior to joining SHI, I was a reporter for the Press of Atlantic City, a position I held both before and after my graduation from The Richard Stockton College of New Jersey. When I’m not at work, I’m usually traveling or enjoying everything that the Jersey shore has to offer — with the exception of the cast of the MTV show.

SHI breaks into top 10 on CRN’s 2017 Solution Provider 500

Exactly 20 years ago, I walked into a company called Software House International for my first day of work. Three weeks before that, I hadn’t even heard of the place (much like everyone else I knew). Soon after I would learn that Microsoft Office 97 was readily available on both CD and 3.5” diskette, and that the Verve Pipe song “The Freshman” was virtually impossible to get out of your head.

Times have most certainly changed.

That is why I was extremely proud last week to learn that same company, now called SHI International Corp., has been recognized by CRN as the 9th largest North American IT solutions provider—a climb of four spots from our 2016 ranking. (more…)

You may also be interested in:

SHI renews Cisco Gold partnership At SHI, we believe in holding ourselves to the highest standards. We’re committed to finding the best solutions for our customers’ IT needs, and build...
In strong Q1, SHI opens new Integration Center, doubling our capacity to deliver integrate... What’s spacious enough to house 630,000 laptops, is secured with advanced facial recognition controls, and can process over 3,500 systems, servers, an...
SHI’s Q3 revenue jumps on strong legacy and emerging partner performance SHI’s Q3 was yet another stellar three months: The company’s quarterly revenue of $1.7 billion (a 14 percent year-over-year increase) pushes up our 20...

Demand for public cloud drives record revenue growth & new offerings at SHI

Earnings-releaseSHI’s robust growth continued in Q1 with $1.7 billion in revenue – a 13 percent year-over-year increase. Revenue increased sharply across all divisions and geographies, and was strong among long-term and emerging partners alike.

Consider these stats:

  • Corporate and SMB division revenue climbed 24 percent.
  • Commercial and Strategic Enterprise division revenue grew 13 percent.
  • The U.K. office saw 24 percent revenue growth.
  • SHI’s Microsoft Azure revenue soared 147 percent quarter over quarter.
  • SHI’s AWS revenue jumped 112 percent year over year.

Increased customer demand for help in deploying and managing public cloud assets caused SHI to reanalyze and augment the types and levels of support we provide customers in our cloud offerings. So this quarter we launched an AWS Support Services program that delivers additional consultative and direct helpdesk support to customers tasked with managing the technical, financial, and corporate governance aspects of AWS and, as the year progresses, other cloud technologies, including Microsoft Azure and Google Cloud.

For more information on SHI’s Q1 financial results, our new AWS Support Services program, and thoughts from CEO Thai Lee, read our official press release.

You may also be interested in:

In strong Q1, SHI opens new Integration Center, doubling our capacity to deliver integrate... What’s spacious enough to house 630,000 laptops, is secured with advanced facial recognition controls, and can process over 3,500 systems, servers, an...
Microsoft Surface Pro and Surface RT now available through SHI Earlier today Microsoft revealed that it is expanding Surface's sales channels and empowering partners to sell both the Surface Pro and Surface RT. Pr...
New year, new record: SHI tops $7 billion Another year, another record set! Once again, SHI topped our own company-best by reaching $7.5 billion in annual revenue in 2016 —our first year ever ...

Help us help you: How enterprise IT teams can improve supply chain efficiency

When it comes to selecting a solutions provider, organizations today are prioritizing long-term support over cost. More than a one-and-done solution, they want a strategic partner that can help them tackle their current IT demands and work with them to identify needs they might not know they have, or that might not exist yet.

For a solutions provider, too, these are the best kind of customer relationships—true partnerships with organizations that take an active role in improving their IT environment, and that not only to ask, “what else can you do be doing for us?” but also, “what can we be doing for you?”

There are many ways that enterprise IT teams can work with solutions providers to take their partnership—and thus the efficiency of their supply chain —to the next level. As Jerry Maguire might say, it’s all about finding the best ways to “Help us, help you!

Here are three of the best ways to do that.

1. Maintain an effective IT asset management solution. In terms of hardware, traditional volume licensing software, and cloud-based solutions, nothing can be done efficiently without understanding the relationship between what your contracts entitle you to deploy vs. what is actually deployed in your environment.

As an organization gets bigger, it’s harder to maintain that understanding, meaning more money can be wasted through redundant purchases—or worse—audit remediation. Understanding the products deployed, quantities, and entitlements granted by ongoing maintenance is a great start. From there, efficient forward progress is possible.

2. Understand which other internal groups will need to weigh in on big projects. IT must constantly evaluate new technologies, which requires time, bandwidth, and expertise. However, once a solution is found, other parts of the organization—like procurement, corporate governance, information security, and others—might also need to sign off on a solution.

Whether it’s leveraging an existing licensing agreement or remaining compliant with internal company standards and policies, there is great value and efficiency in inclusion. A longtime and trusted solutions partner sometimes adds value by introducing like-minded groups to one another— often within the same enterprise. Knowing all ducks must be in a row, it’s actually in the solutions provider’s best interests to do so well in advance, with the help of the IT team.

3. Understand all the capabilities a solutions provider can offer. Anyone who’s watched a Microsoft Excel wizard turn messy columns of data into a glorious pivot table has had the same thought: “I never knew Excel could do that!”

Just like how most of us only use 20 percent of an application’s capabilities, many longtime solutions providers have capabilities you may not be fully leveraging. When was the last time you asked what your solutions provider could do? It’s possible that your “Microsoft guy” also has the ability to become your “AWS guy,” and you didn’t even know it.

By keeping regularly scheduled business reviews and periodically asking questions like “What services or best practices are you providing to other customers like us?” you can up your chances of identifying untapped talent and resources that already exist in a trusted and approved solutions partner. Keep those QBRs on your calendar, share your pain points, and challenge your partners to identify ways to do more for you. Their answers and capabilities will almost certainly surprise you.

Help us help you

Service providers will do what they can to make your IT experience more efficient, but sometimes a little help from the other side can push that efficiency to another level. Don’t be afraid to ask how to make the process more efficient. Odds are, the answer won’t be that difficult—simply keep your IT data organized and your channels of communication open. The bigger the business, the more important it is to help us help you by optimizing the partnership with your service provider.

You may also be interested in:

3 questions that reveal if an MSP is right for you Back when managed service providers (MSPs) competed on price, choosing the best option was fairly simple – it was all economics. But now many organ...

SHI wins NASPO ValuePoint—Cloud Services master agreement, expands options for public sector

SHI is committed to bringing public sector organizations the best technology and services available. Now we’re able to offer even more.

SHI has been awarded a NASPO ValuePoint—Cloud Solutions master agreement, which allows state and local governments and other public sector organizations to skip the bid process and streamline cloud deployment and support through SHI. Those in the public sector can now breathe a little easier knowing that cloud solutions are more readily at hand. (more…)

You may also be interested in:

Making sense of the software-defined data center Software-defined data center (SDDC) is the latest buzzword in our industry. SDDC is the phrase used to refer to a data center in which all infrastruct...
Mobile Device Management: On cloud or on premise, your pivotal decision It wasn’t long ago when mobile device management was a pretty simple matter. You outfitted your teams with BlackBerrys, you went with a BES solution, ...
What one organization’s migration from Windows XP can teach you about your IT depart... Windows XP reigned as one of the most popular Windows operating systems, making the end of support for the beloved system a bitter pill to swallow for...

New year, new record: SHI tops $7 billion

Earnings-releaseAnother year, another record set! Once again, SHI topped our own company-best by reaching $7.5 billion in annual revenue in 2016 —our first year ever exceeding $7 billion! (more…)

You may also be interested in:

SHI unveils Cloud Marketplace at Cloud Expo West 2013 Today at Cloud Expo West 2013, SHI unveiled the new SHI Cloud Marketplace, an online portal where customers can securely source, procure, and manage t...
SHI continued growth and expansion in 2014 SHI’s 25th year was a momentous one, and not just because we celebrated our silver anniversary; in 2014, SHI broke the $6 billion revenue plateau and ...
SHI is only Dell partner to take home 2 Partner of the Year Awards at Dell World 2012 I'm back in the office this week after spending much of last week in Austin, Texas for Dell World -- Dell's second annual customer and partner event. ...

6 tech trends that took over in 2016

Technology continues to become more and more integrated into our everyday lives—it’s hard to find a company that doesn’t use software to help run their business more smoothly. At SHI, we help organizations across a number of industries find the solutions they need, from printer security to healthy cubicle hacks and more. It gives us a great view of some of the trends that emerge each year, including what hit it big in 2016. (more…)

You may also be interested in:

3 health care IT trends that could shape your next technology purchase Health care is in the midst of unprecedented change. The rollout of the Affordable Care Act, the shift to electronic medical records (EMR), and the co...
Tackling security vulnerabilities in health care Network security is critical for any organization, but in the health care space, with the personal and medical details of millions of individuals in t...
Assessing security: How one health care provider stepped up its security outlook When the federal government offers incentives to support a change, many organizations sprint to meet the benchmarks that trigger the payoffs. That was...

SHI’s revenue soars to $2 billion in Q3 on the back of strong legacy, emerging partnerships

Earnings-releaseSHI’s growth continues to accelerate in 2016. SHI reported $2 billion in revenue in Q3 — 14 percent year-over-year growth — and the company’s revenues for the first three quarters of 2016 totaled $5.3 billion. This surge puts SHI on pace for another record year. (more…)

You may also be interested in:

SHI is only Dell partner to take home 2 Partner of the Year Awards at Dell World 2012 I'm back in the office this week after spending much of last week in Austin, Texas for Dell World -- Dell's second annual customer and partner event. ...
SHI’s Q3 revenue jumps on strong legacy and emerging partner performance SHI’s Q3 was yet another stellar three months: The company’s quarterly revenue of $1.7 billion (a 14 percent year-over-year increase) pushes up our 20...
SHI grows first quarter revenue 12 percent This morning SHI released first quarter financial results of $1.12 billion in revenue, a 12 percent increase over our record first quarter in 2013. Th...

SHI’s Austin office named one of city’s best places to work

awardsCheers to SHI’s office in Austin, Texas – you’ve just been named one of the capital city’s top workplaces!

That’s right: SHI’s local office was once again recognized as one of the city’s best large employers by the Austin American-Statesman. Our Austin office employs nearly 1,000 people, and serves as the epicenter of corporate and SMB sales. The Austin office is SHI’s second largest office, after our world headquarters in New Jersey.

The Austin American-Statesman’s Top Workplace designation is based on an anonymous employee survey – sent to employees by the Statesman – that measures workplace qualities such as company leadership and direction, employee engagement, career opportunities, working environment and training, communications, and compensation.

SHI employees highlighted the positive work environment, competitive pay and benefits, and strong local leadership in the survey. They also praised the opportunities for advancement, rewards for hard work, supportive and empowering team leaders, and SHI’s culture.

“SHI’s growth has always been fueled by an enthusiastic and dedicated workforce, and our Austin office is a vital cog in our sales and customer support machine. The office has grown considerably over the past few years, and the hard-working and experienced SHI employees in Austin consistently go above and beyond to fulfill our customers’ needs,” said Thai Lee, President and CEO of SHI International Corp.  “I am pleased to hear that our employees consider SHI one of the best places to work in Austin. Congratulations are in order to everyone in the office from top to bottom!”

2016 marks the fifth year SHI has been named a Top Workplace by the Austin American-Statesman — SHI was honored with the designation in 2011, 2012, 2013, and 2015.

You may also be interested in:

SHI continues record-breaking revenue growth SHI remains on track to exceed 2012 revenue, posting $1.2 billion in revenue during the third quarter of 2013, an 18.8 percent increase over the same ...
The best yet: SHI posts record revenue in 2015 We’re beginning to sound like a broken record, but that’s because we are … breaking records! 2015 was SHI’s best year yet with $6.8 billion in revenue...
SHI named HP PartnerOne Global Reseller of the Year Late yesterday at the 2014 HP Global Partner Conference in Las Vegas, HP presented SHI its PartnerOne Award for Global Reseller of the Year. As we not...

How one retailer rolled out thousands of tablets to 600 stores across the nation

tablets-in-retailA small project for a large organization is often nothing of the sort. One recent example is a large national retailer’s plan to deploy 8,500 tablets to 600 stores.

As part of a mobility push, the retailer sought to equip thousands of store managers and other personnel with tablets. After working through a proof of concept with a number of options, the retailer chose a family of Microsoft Surface tablets (primarily Surface 3 devices) for their size, light weight, touch-screen capabilities, and ease of use in the store environment. The tablets allow managers to track inventory and monitor sales from anywhere – in the office, on the floor, or behind the register. (more…)

You may also be interested in:

Here’s how to deploy IT hardware in America’s most complex city If you think a major IT deployment in New York City is easy, fuggedaboutit. That was the challenge The Legal Aid Society faced when preparing a new...
What one organization’s migration from Windows XP can teach you about your IT depart... Windows XP reigned as one of the most popular Windows operating systems, making the end of support for the beloved system a bitter pill to swallow for...
How SHI helped coordinate telephony upgrades for 500 branches Sometimes, you’re just due for an upgrade. That sounds like a routine process, but when you’re a huge supply company spanning the country, things can ...

The SHI Summit: Cut the complexity out of mobile, security, and data center solutions

SHI Summit 2016 BannerWhy do we call it an IT ecosystem? Because everything is interconnected, and one weakness causes ripples up and down your IT environment.

Nothing that affects your network exists in a vacuum; for example, providing every member of the sales force with a tablet might cripple your network while confounding the network administrators and security architects maintaining a secure environment. Whether it’s adopting a mobile strategy, protecting the network from sophisticated security threats, or choosing the right data center solutions, any change will have repercussions throughout your entire environment. (more…)

You may also be interested in:

Don’t fall behind on implementing the Third Platform The Third Platform, the next phase of the IT revolution, has arrived. While the First platform was the mainframe computer and the Second was built on ...
Assessing security: How one health care provider stepped up its security outlook When the federal government offers incentives to support a change, many organizations sprint to meet the benchmarks that trigger the payoffs. That was...
A quick guide to finding a cybersecurity framework Health care has HIPAA. Credit card merchants have PCI. But if you’re not part of these compliance-heavy industries, how can you know your cybersecurit...