Citrix is changing its customer support offerings. Here are the facts.

update2How do you make customers happy? Great products. How do you keep them happy? Great customer service.

Citrix, a titan in virtualization, SaaS, and mobility, is revising and expanding its customer support offerings in 2017, which will be known as Citrix Customer Success Services. Three new tiers of customer support options will be released next year, and the first program launches on Jan. 1.

Here are the details of the first support change and what these new customer service programs mean for you. Continue Reading…

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