The silent 12th man: How IT could help the Broncos win the Super Bowl

Posted by at 8:45 AM

With Super Bowl XLVIII looming, you can be certain the Seahawks and the Broncos are leaving few things to chance. Coaches are refining their game plans. Players are reviewing tape. Trainers are assuring their teams are in peak physical condition. And while Seattle won’t have its famous 12th man–the loudest fans on Earth–in full force on Sunday, the Broncos will have their own version of the 12th man working behind the scenes: their IT team.

In the typical football game, the IT team is invisible to the fans, but crucial to the players. I’ve heard that when Peyton Manning steps off the field after a drive, he’ll grab his tablet to playback the series and pinpoint any adjustments he needs to make. It’s a smart strategy if connectivity is fast and reliable. But just five minutes of slow Internet could prevent him from watching the feed, eliminate the chance for corrections, and potentially change the game’s outcome.

A single game at Sports Authority Field in Denver eats up as much bandwidth as a typical neighborhood block over a month as announcers, coaches, and players all connect to the network. In an effort to solve this bandwidth problem and gain greater security and control over the Broncos network as a whole, the team sought out a more reliable and manageable solution. Continue Reading…

SHI wins fourth consecutive Dell DMR Partner of the Year award

Posted by at 12:06 PM

It’s a re-gifted holiday season here at SHI, and we couldn’t be happier! For the fourth consecutive year, Dell has re-gifted SHI the DMR Partner of the Year award.

SHI Dell Partner of the Yea

SHI’s VP/GM of Corporate Sales Hal Jagger (CENTER) was on site at Dell World 2013 to accept the award on SHI’s behalf.

The award recognizes Dell partners for top line revenue, enterprise revenue growth, and best-in-class execution of programs and demand generation. In 2013, SHI’s Dell revenue grew 17 percent year over year, driven by demand for Dell laptops, desktops, servers, and storage solutions. Quest Software accounted for nearly 10 percent of SHI’s overall Dell business, finishing as our top Dell Software product group.

We’re honored to accept this award and proud of what it represents — SHI’s ability to connect organizations with the Dell hardware and software needed to improve their businesses. To our customers, thank you for choosing us as your technology partner of choice. We look forward to sharing another successful year in 2014.

5 ways the Dell buyout will (or will not) affect the channel

Posted by at 10:12 AM

When word broke about Dell’s decision to go private, it triggered a firestorm of reactions across the industry. Responses ranged from the customer doomsday predictions featured in HP’s official response to Microsoft’s 83-word, $2 billion endorsement. News articles do everything from analyzing the events that led to this strategic move, to identifying the implications of the buyout, and predicting how the deal will ultimately play out in the future.

While I can appreciate the continued dialogue and debate, those of us tasked with supporting IT organizations all day, every day really just want to know: What does the Dell buyout mean to us, right now?

In the days following Dell’s announcement, SHI customers have approached their account teams to learn how the acquisition will (or will not) affect them. Here are the five questions we’ve been asked the most: Continue Reading…

SHI is only Dell partner to take home 2 Partner of the Year Awards at Dell World 2012

Posted by at 11:28 AM

I’m back in the office this week after spending much of last week in Austin, Texas for Dell World — Dell’s second annual customer and partner event. It was a great chance to meet face-to-face with our customers and demonstrate our ever-strengthening partnership by tossing some SHI footballs to our colleagues at Dell (literally).

SHI wins Dell Partner of the Year Award

DELL PARTNER OF THE YEAR: (Left to right) Greg Davis, Dell Channel Chief; Ryan Ford, Senior Director Sales and Marketing Operations for SHI; Hal Jagger, VP/GM of SHI Corporate Sales; Jim DeFoe, VP of Global Commercial Channel Sales, Dell

On Tuesday, Dell revealed its Partner of the Year award winners for Fiscal Year 2013, and we’re both honored and excited to share that we received two of them. In fact, we were the only Dell partner to take home the award in two categories. SHI was named Healthcare Partner of the Year and, for the third year in a row, Direct Marketer Partner of the Year.

We issued a press release Thursday afternoon. Check it out for more info on the awards and additional reactions from yours truly.

And congrats to both the SHI and Dell teams for working together so well to enhance the value we bring our customers, and for making this possible.

Direct2Dell blog tells the SHI and Dell story

Posted by at 9:10 AM

Being in this business for 15 or so years has its benefits. I was reminded of a major one when I was interviewed for a blog post now appearing on Direct2Dell.com: being involved in the partnership between SHI and Dell.

“SHI sells hardware?” you might ask. “SHI sells Dell?”

The answers are “yes!” and “yes!” But our 23-year legacy in volume licensing expertise and a company named derived from the words “Software House International” sometimes obfuscates this reality for customers.

SHI interviewed on Direct2Dell blog

PROFITABLE PARTNERSHIP: Ed McNamara tells the SHI and Dell story.

We are particularly proud of our partnership with Dell and how far it has come over the years. I welcomed the chance to interview with Direct2Dell about what makes this relationship so mutually successful and how Dell’s growth, particularly its acquisitions (such as the recent acquisition of Quest Software) can affect companies within the IT channel. Continue Reading…