Cisco recognizes SHI for customer satisfaction excellence

At SHI we’ve always been proud of our commitment to customers and confident in our ability to find, build, and deliver solutions that meet their specific IT challenges and environments. But it’s reassuring to occasionally receive third party validation that we are getting customer service right.

Cisco’s Gold Star for Customer Satisfaction Excellence

SHI receives highest honors for customer satisfaction from Cisco

We’re proud to share that SHI has achieved Cisco’s Gold Star for Customer Satisfaction Excellence, the IT partner’s highest distinction for customer service.

Cisco measures the customer satisfaction levels achieved by its certified partners (SHI was just recertified as a Cisco Gold partner) based on regional target goals and the results of an online customer survey. The Overall Satisfaction Score is a weighted average of a partner’s pre and post-sales support over a rolling 12-month period.

As a Cisco Gold partner, SHI demonstrates specialization in mobility, collaboration, and physical, virtual, and cloud architectures. In addition, we consistently meet a number of certification, support, customer satisfaction, and service requirements.

Thanks to our customers who communicated their confidence in our customer support to Cisco! We hold this recognition in high regard and will remain diligent in our dedication to delivering the best Cisco solutions and customer experience possible.

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VMware names SHI as SMB and Renewals Partner of the Year

Fourteen months ago, New Jersey Lt. Governor Kim Guadagno helped SHI officially open a new World Headquarters that featured the SHI Cloud data center and plenty of office space for our continued employee expansion. Luckily, the renovated building features plenty of room in the trophy case.

SHI VMware Partner of the YearBecause earlier today, SHI picked up two more pieces of hardware, being named VMware’s SMB and Renewals Partner of the Year at VMware’s Partner Exchange in Las Vegas.

“SHI is honored to accept these awards, which serve as a testament to the strong bonds, support, and growth shared by our two organizations,” said Thai Lee, President and CEO of SHI International in our press release this afternoon. “Over the past five years, VMware has become one of SHI’s most trusted partners and has helped us elevate the level of conversation with customers to focus on more comprehensive and strategic data center solutions. Our relationship with VMware is a true partnership, one that benefits our customers above all else, and we look forward to nurturing that partnership for years to come.”

Driven by customer demand for VMware technologies, SHI’s VMware business has grown an average of 51 percent over the past five years, topping out at just under $200 million in 2012 (when SHI was named VMware Corporate Reseller Partner of the Year).

But more important that revenue growth, VMware technologies are continuously influencing the conversations SHI has with our clients. Last year, two thirds of the corporate customers who purchased VMware through SHI also purchased servers, storage, and networking hardware solutions.

For that, we are very thankful to VMware, and are proud to be named SMB and Renewals Partner of the Year!

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5 ways the Dell buyout will (or will not) affect the channel

When word broke about Dell’s decision to go private, it triggered a firestorm of reactions across the industry. Responses ranged from the customer doomsday predictions featured in HP’s official response to Microsoft’s 83-word, $2 billion endorsement. News articles do everything from analyzing the events that led to this strategic move, to identifying the implications of the buyout, and predicting how the deal will ultimately play out in the future.

While I can appreciate the continued dialogue and debate, those of us tasked with supporting IT organizations all day, every day really just want to know: What does the Dell buyout mean to us, right now?

In the days following Dell’s announcement, SHI customers have approached their account teams to learn how the acquisition will (or will not) affect them. Here are the five questions we’ve been asked the most: Continue Reading…

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Direct2Dell blog tells the SHI and Dell story

Being in this business for 15 or so years has its benefits. I was reminded of a major one when I was interviewed for a blog post now appearing on Direct2Dell.com: being involved in the partnership between SHI and Dell.

“SHI sells hardware?” you might ask. “SHI sells Dell?”

The answers are “yes!” and “yes!” But our 23-year legacy in volume licensing expertise and a company named derived from the words “Software House International” sometimes obfuscates this reality for customers.

SHI interviewed on Direct2Dell blog

PROFITABLE PARTNERSHIP: Ed McNamara tells the SHI and Dell story.

We are particularly proud of our partnership with Dell and how far it has come over the years. I welcomed the chance to interview with Direct2Dell about what makes this relationship so mutually successful and how Dell’s growth, particularly its acquisitions (such as the recent acquisition of Quest Software) can affect companies within the IT channel. Continue Reading…

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