IT time wasters: IT procurement and managing the long tail

clock in trashIT departments are centering their sights on key software and hardware initiatives for 2015, aiming to increase productivity and enhance the entire IT environment. But there’s a pervasive obstacle to those plans that often steals IT’s focus from these goals and robs them of the time to implement them. That IT time-waster is managing the multitude of vendors that an organization works with.

Most IT departments aim for an 80/20 distribution for vendor management: 20 percent of all vendors representing 80 percent of IT’s total spend, with the other 80 percent of vendors representing only 20 percent of the spend. Typically, the biggest players in the IT market – organizations like Microsoft, Oracle, SAP, and IBM – are an organization’s strategic suppliers and fill the top 20 percent. All other vendors represent the long tail. Here’s what that breakdown tends to look like: Continue Reading…

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IT time wasters: Failing to prepare for a software audit

clock in trashIf you’re like most organizations, it’s been a while since your last self-audit. A survey we conducted found that out of 102 IT admins and executives, 56 percent said their company hadn’t completed a self-audit in the past year.

That doesn’t mean they’re more confident they’ll never see an audit. Almost two-thirds said they believe software audits are becoming more prevalent. And a 2013 Express Metrix survey of 178 senior IT managers in North America about audit activity found that more than half had been audited in the last two years.

The most frequent auditors cited in the Express Metrix survey were Microsoft, Adobe, Autodesk, Oracle, and SAP, in that order. Does your organization license software from any of those publishers? Most companies use software from at least one, so you should be expecting an audit request in the mail soon, if it hasn’t come already.

While some might see IT asset management and other ongoing maintenance as a time waster, the true time drain is responding to a simple audit when you’re not ready. A prepared organization could potentially respond to a request in days, while those that are unprepared could spend months gathering the necessary information. Continue Reading…

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IT time wasters: Why you should take a second look at your email archiving

clock in trashNo matter how hard you try, it’s seemingly impossible to solve the problem of an overloaded inbox. Organizing the endless onslaught of emails is a daunting task, and just isn’t a high priority for most users.

IT, of course, sees it all a little differently. It’s not just a matter of storage and security, but compliance as well. If your company is audited, or your lawyers need specific emails because of a pending legal case, how will they access those important documents?

For some organizations, emails can only be retrieved with a great deal of effort and no small amount of detective work among stacks of tape backups. Others stick to external hard drives and other manual backup practices, carrying out archiving so ineffectively that it could take hours — maybe even days — to access the emails needed.

How can organizations take a smart and effective approach to email archiving? How can they pull up important old emails no problem while minimizing the time they spend backing up everyone’s correspondence? By reviewing your backup procedures and enacting a few new practices, you can put this classic IT time waster to bed once and for all. Continue Reading…

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