There’s no denying that software asset management (SAM) is important. It prevents overspending and compliance breaches, and helps organizations anticipate IT needs. But how to actually handle SAM is a different story. Should an organization build an in-house software asset management (SAM) solution or outsource those services?
I recently received an email from a customer asking me just that. I should say up front that as an employee of a company that offers outsourced SAM services, I might be a little biased, but after ruminating on the question, I can only conclude that outsourced SAM services are the way to go for most organizations.
Granted, customers that opt for a tool-based, in-house SAM solution do gain greater control and retain privacy over their assets, but the costs quickly outweigh the benefits. These solutions take up the valuable time of existing IT workers and are difficult to manage without the right training and expertise. The only organizations capable of balancing these tasks are ones large enough to sustain and balance a licensing team, and not all companies have that luxury.
The instant a customer purchases a piece of hardware or software title, it’s bombarded by additional support needs, including:
- Solution software (the direct cost of the software)
- Deployments for production, test, backup, and other uses
- Hardware dependencies
- Supporting software (operating systems, virtual machine licenses, database licenses, etc.)
- Software maintenance (for solution and supporting software)
- Implementation (consulting support for installation, customization, integration, and training)
- System administrators (primary and backup administrators, training, turnover, etc.)
To save the headache, customers can opt for an outsourced and integrated SAM solution that manages all of their critical software assets without wasting valuable time and resources. Here are three reasons why it’s well worth a customer’s time and money to choose an SAM service to manage its software assets: Continue Reading…