4 steps to mobile device management for small businesses

There’s no denying or avoiding the proliferation of personal mobile devices in the workplace. In fact, Gartner predicts that by 2017, half of all employers will require employees to supply their own devices. This forecast is based on a global survey of CIOs that found that 38 percent of companies expect to stop providing devices to workers by 2016.

For small and medium-sized businesses (SMBs), BYOD is a no-brainer, as it eliminates overhead and often reduces service and data costs. However, it also introduces a lot of unknowns into a company’s IT environment that few companies are equipped to manage.

Organizational supervision of personal mobile devices in an IT environment is lacking. Only 37 percent of SMBs are managing or plan to manage these devices using a mobile device management (MDM) solution. Without MDM, companies with a BYOD policy in place are at risk for security breaches, data leakage, and the financial losses associated with both.

If your business doesn’t yet have an MDM solution in place, it’s time to find one. Here are four best practices for managing the personal devices in your organization that will help you implement a formal MDM strategy: Continue Reading…

Tags: , , , , ,

Mobile device management at the application layer

In this era of tech-savvy business people using their personal devices to work, employees are concerned that if they lose their device — or if it’s stolen — the company will wipe it clean to protect any sensitive company data. Now, it’s not a mobile device management (MDM) manager’s job to care if a few personal pictures get lost, but they should realize that end users do care, and as a result might attempt to circumvent the MDM to keep their personal contacts, photos, and other information safe.

MDM suppliers are looking to secure smart devices from the application layer because of this shift in mentality to keep personal and corporate information separate. It’s a double-edged sword, because employees want an unobtrusive tool that doesn’t contain a lot of oversight but also allows IT to stay up-to-date on their organization’s security requirements.

Can you be non-intrusive and secure?

The most requested feature of 2012 we heard from customers was the ability to wipe corporate data off of a device without deleting the contents of the entire device. That’s been the problem so far with most MDM solutions – they treat the device as a single container and make it work in a way that the organization dictates. With the shift to managing the applications, you give the user a chance to use the device as they intended, while allowing for extra management of content and security.

One problem that arises when you look further into application management is that app markets like the Google Play Store do very little in terms of vetting applications before they’re made available to the public. Though they’re making a more concerted effort now than a few months ago, the amount of oversight is still fairly low. From an MDM perspective, if you knew the name of an application you could add it to a blacklist, but malicious applications tend to multiply by the thousands every day. It would be nearly impossible to block them all. Continue Reading…

Tags: , , , ,

Announcing complete mobility solutions, from SHI Mobility Services

Today marks the official launch of SHI Mobility Services. I say “official” because much of SHI Mobility Services is based on work we’ve been doing for our customers for several years, and now we’ve brought together the complete suite of hardware, software, and services needed to create an integrated and customized mobility solution that meets any need. This is a big move for both SHI and our customers.

The way people look at mobility has changed drastically and quickly. Four years ago, BlackBerry was growing by leaps and bounds, as it fit the need for a tightly controlled enterprise mobile strategy centered on email. Then we gradually started to see companies buying more and more Apple iOS devices, followed by an explosion of interest in Android devices. Email is still important, but mobile is now more about apps and access to information.

SHI Mobility Services reflects this change. SHI still offers BlackBerry, because we think that they remain an important player, but SHI Mobility Services goes across platform – Apple iOS, Android, Windows, and BlackBerry – to provide a completely customized mobility offering for our customers. And it’s not just mobile devices, but also the hardware, software, and services needed to plan, implement, and manage mobile in any size organization. Continue Reading…

Tags: , , , , , , , , ,