Here’s how to deploy IT hardware in America’s most complex city

new york cityIf you think a major IT deployment in New York City is easy, fuggedaboutit.

That was the challenge The Legal Aid Society faced when preparing a new hardware rollout. About every seven years, The Legal Aid Society refreshes its hardware infrastructure, which is about 2,500 devices in 26 offices spread throughout New York City. Because The Legal Aid Society provides free legal assistance to some of the city’s poorest residents, its staff of lawyers, paralegals, and interns (more than 2,000 law professionals) couldn’t be disturbed by long waits for new equipment.

But while the process of deploying new laptops and desktops might sound simpler than many other IT jobs, it wasn’t as straightforward as it sounds. The Legal Aid Society had to carefully adhere to grant funding requirements, as well as manage union rules, building policies, and the logistical problems associated with a large scale IT initiative in New York City. Continue Reading…

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