Lessons learned from a year in the SHI Cloud: Keeping it simple and paying attention to the details

In my last post, I talked about how networking from the bottom up helped us reach success when we built the SHI Cloud. In the second part of our “Lessons Learned” series, I want to stress the importance of simplicity and attention to detail.

Lesson #2: Keep it simple

Customers want the SHI Cloud to provide a secure networking model, world-class virtual infrastructure, and appropriate security controls, all backed by a well-designed operations team with a resilient data center of the highest quality. After that, they want us to get out of the way.

Unfortunately, not all cloud providers do this. Amazon, for instance, has developed their own constructs for cloud computing — their own naming conventions, models, and ways of creating configurations pre-packaged for customers. So application teams, development teams, QA teams, and other functional users of IT infrastructure would have to learn to do things differently if they went with the Amazon cloud.

Customers told us they wanted a cloud that fit with their current processes and operations. The SHI Cloud was built so that customers won’t have to change anything they’re already doing. They have virtual machines running applications or hosting development environments, and they do everything in very specific ways. They’ve invested a lot in their own design, and their own view of computing.

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