SHI named VMware Solution Provider Partner of the Year

Posted by at 9:01 AM

VMware Solution Provider Partner of the Year Award I’m proud to share that this week at VMware Partner Exchange 2014, SHI received the Solution Provider Partner of the Year Award. This is the sixth VMware Partner of the Year Award we have won during the last several years — an indication of the strength and maturity of our VMware partnership.

2013 was a strong year for our relationship with VMware. We became one of the first partners to offer VMware vCloud Hybrid Service (vCHS) and, in fact, booked the first ever vCHS order! The addition of this service to our portfolio of VMware virtualization and cloud solutions no doubt contributed to SHI’s 44 percent increase in VMware revenue in 2013.

Equally impressive is the commitment we made to developing and training VMware support personnel. SHI currently has on staff:

  • 25+ VMware Certified Professional (VCP) — certified engineers and architects
  • 50+ VMware Technical Solutions Professional (VTSP) — certified sales resources
  • 500+ VMware Sales Professional (VSP) — inside and outside sales

Congratulations to everyone at SHI who contributes to the success of this partnership! And to our customers, you can be sure we will continue our commitment to providing unparalleled VMware solutions and support.

4 major announcements made at VMworld and what they mean for SHI customers

Posted by at 2:45 AM

I’m fresh off the 10th annual VMworld, and amid the sea of often conflicting visions for the future IT landscape, one constant remains: Organizations are making IT architecture decisions today that will provide the foundation for future success or failure.

SHI has made significant investments in building resources and processes to help our customers make sense of these different visions. To help wade through the sea of change, here is a summary of the major themes and announcements from last week’s VMworld, along with how SHI can provide additional customer insight and support:

1. vCloud Hybrid Service (vCHS) becomes generally available to U.S. customers in September.

Back in May, VMware announced vCHS, an Infrastructure-as-a-Service (IaaS) offering built on VMware vSphere that enables customers to extend the same skills, tools, networking, and security models across both on-premises and off-premises environments. The Early Access Program’s momentum signals the potential demand for vCHS when it becomes generally available this month.

What this means for SHI customers: As one of VMware’s top partners, SHI has substantial experience helping customers transform their business based on VMware’s virtualization platform, of which vCHS is a natural extension. SHI was also one of VMware’s initial vCHS launch partners, so we’ve had a few months’ head start on other technology resellers. In that time, we’ve built resources and processes to support our customers’ adoption of vCHS and help them maximize their IT investment. Continue Reading…

VMware vCloud Hybrid Service now available through SHI

Posted by at 5:20 PM

VMware introduced its vCloud Hybrid Service yesterday, an Infrastructure-as-a-Service offering that connects and integrates both onsite and offsite IT environments and enables IT to extend their data centers to the cloud. What you might not know is that SHI is one of the first partners to begin offering vCloud Hybrid Service.

One of the greatest benefits that we see is that vCloud Hybrid Service doesn’t force IT departments to reinvent the wheel. The in-house applications and infrastructure in which they have already invested don’t require reconfiguring, and there isn’t any hardware required. It’s a seamless transition.

Of course, there are considerations that will need to be made and we’ll share those with you in the coming weeks as we begin to migrate customers to this hybrid cloud service. If you want to be one of the first, email me at

VMware names SHI as SMB and Renewals Partner of the Year

Posted by at 6:25 PM

Fourteen months ago, New Jersey Lt. Governor Kim Guadagno helped SHI officially open a new World Headquarters that featured the SHI Cloud data center and plenty of office space for our continued employee expansion. Luckily, the renovated building features plenty of room in the trophy case.

SHI VMware Partner of the YearBecause earlier today, SHI picked up two more pieces of hardware, being named VMware’s SMB and Renewals Partner of the Year at VMware’s Partner Exchange in Las Vegas.

“SHI is honored to accept these awards, which serve as a testament to the strong bonds, support, and growth shared by our two organizations,” said Thai Lee, President and CEO of SHI International in our press release this afternoon. “Over the past five years, VMware has become one of SHI’s most trusted partners and has helped us elevate the level of conversation with customers to focus on more comprehensive and strategic data center solutions. Our relationship with VMware is a true partnership, one that benefits our customers above all else, and we look forward to nurturing that partnership for years to come.”

Driven by customer demand for VMware technologies, SHI’s VMware business has grown an average of 51 percent over the past five years, topping out at just under $200 million in 2012 (when SHI was named VMware Corporate Reseller Partner of the Year).

But more important that revenue growth, VMware technologies are continuously influencing the conversations SHI has with our clients. Last year, two thirds of the corporate customers who purchased VMware through SHI also purchased servers, storage, and networking hardware solutions.

For that, we are very thankful to VMware, and are proud to be named SMB and Renewals Partner of the Year!

VMworld 2012 wrap-up: What’s on the Horizon

Posted by at 10:55 AM

When I wrote this post, my plane was soaring 34,000 feet above the eastern edge of San Francisco, rocketing me away from VMware’s ninth-annual VMworld 2012. It really seemed the place — floating above the clouds, catching a glimpse of the sun hitting the horizon — to reflect on some of the new products revealed at this year’s worldwide users conference.

The cloud played a leading role this year (as you can expect with any big tech conference nowadays) as vendors demonstrated how small business could use the cloud to create, automate, and provision their own cost-effective private clouds.

But I think the announcement that got everyone the most excited (and let’s be honest, it would only ever get a cheer in a room full of nerds) was that VMware is stepping away from its vRAM licensing model. Rather than pricing based on the amount of memory provisioned inside the environment, it will be based on the number of CPUs on the physical machines used to run the virtual environment, regardless of the power of those CPUs.

But VMware had a lot more in store for us than just licensing news. Here’s a look at my top-three takeaways from VMworld 2012. Continue Reading…

Metrics to measure the success of the cloud: A report from VMworld 2012

Posted by at 5:59 PM

Although we were happy to see Michael Dell and Paul Maritz in attendance at VMworld 2012 (the latter receiving a “standing-O” after his Tuesday afternoon lunchtime address), we’ll leave the reporting on their activities to the bigger trade publications.

Instead, we’ll share some stats presented by VMware’s Sanjay Mirchandani and Craig Stanley during a standing-room-only breakout session titled, “Planning and Measuring the Impact of Cloud: IT Metrics that Matter.”

The goal of Sanjay and Craig’s session was to provide IT leaders with some baseline metrics for measuring the success of moving to the cloud, while also emphasizing the value that the IT organization added to the cloud transition.

Sanjay and Craig want IT leaders to be able to convince the end users in all business units that cloud initiatives should fall under the jurisdiction of IT. To help them do so, the pair established benchmark metrics in three categories — efficiency, agility, and reliability — that all IT departments should aim to achieve.

As your organization moves to the cloud, see if you can clear the bar set by Sanjay and Craig:


  • Total annual cost per end user: $1,800
  • Percentage of IT labor cost spent on application development: 18 percent


  • Average time required to provision new virtual machine (VM): 1 ½ days
  • Percentage of overall capacity procured on a variable basis (monthly or more frequently): 15 percent
  • Percentage of capacity provided to tenants on variable basis (monthly or more frequently): 60 percent
  • Average time to release a non-legacy application or functionality: 156 days


  • Percentage of time SLAs are met: 99.9 percent
  • Total planned annual downtime per application: 360 minutes
  • Total unplanned annual downtime per application: 60 minutes
  • Number of external failed audits: 0
  • Total external audits: 16

Craig augmented his 99.9 percent stat by stating that he preferred to know HOW OFTEN and under what circumstances data was unavailable. He said, “You can be down 10 minutes every week and still deliver a 99-percent availability rate. But if you’re an end user who needs the data right now, to you it’s ALWAYS down!”

How does your organization’s performance stack up against their numbers? If you’d like to talk about ways to improve your move to the cloud, check out the available Cloud Migration Workshops available from the consultants at SHI Labs.

VMware’s Tod Nielsen unveils a new era in IT

Posted by at 1:07 PM

A few weeks ago, at our National Sales Conference in New Jersey, VMware Co-President Tod Nielsen delivered a keynote address to our employees. For those that have not yet had the chance to witness a presentation by Tod, he is a remarkable speaker and has tremendous insight on the past, present, and future of IT.

Tod’s key message from that day is one we should all be paying attention to: A new era in IT is emerging, and companies need to leverage a modern infrastructure framework to keep up. That modern infrastructure is the cloud. But the challenge is to figure out how to leverage it to provide maximum business value for customers.

Tod pointed out that each new era in IT is driven by disruptive technology and architectural shifts. In 2000, it was Y2K. After that, it was e-commerce. Now, virtualization and the proliferation of mobile devices are driving the disruption.

Continue Reading…