Case Study: Improving contact center customer and employee experience
Find out how a US Commercial Insurance company improved both customer and employee experience by migrating its contact centers to a cloud-based, fully integrated omnichannel telephony solution.
The case study below explains how SHI worked with our customer to identify and implement a solution that met their business needs.
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Setting up a COVID-19 vaccination site
How Essex County tackled tech challenges to get the job doneReading Time: 4 minutes How do you successfully set up a COVID-19 vaccination site? Here are 3 tech requirements organizations need.
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How SHI helps you fully leverage Microsoft and Cisco meeting solutions
Some of the most popular Cisco hardware is now Certified for Teams. SHI can help you take full advantage.Reading Time: 3 minutes Building collaboration solutions that empower your users doesn’t have to be a challenge – or fiscally painful.
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How XLA solutions help you more effectively meet user needs
With an Experience Level Agreement in place, your organization can proactively address end-user issues, sometimes before employees even feel the impact.Reading Time: 5 minutes With an XLA and DEX tools, you can proactively fix issues and gather data on performance and functionality.
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