4 times you’ll be glad you have Cisco SMARTnet

 In Hardware

Many IT departments think of warranties and extra support as costly add-ons, a waste of money preparing for disasters that probably won’t happen.

Every once in a while, that might be the case. For the vast majority however, these programs are a smart insurance policy for the day when hardware or software issues crash your system—sometimes permanently. That kind of disruption can have a huge impact on your bottom line, waste tons of time, and leave customers confused or headed to your competitors. Even a single incident can make a warranty or support team worth every penny.

Cisco’s SMARTnet in particular offers many cases where near disasters were averted, thanks to the added support and quick-moving staff. Here are a few situations where having Cisco SMARTnet coverage seriously pays off.

You need a rapid replacement

In November, a faulty clock timing chip within several Cisco routers, switches, and security devices began failing. Over the course of about 18 months of use, the clock signal component would degrade, making the devices shut down and become unrecoverable.

The outage didn’t just affect Cisco products—the piece was used across many different manufacturers—and companies were faced with the trouble of replacing the piece with a long wait or high price. These hardware malfunctions are inconvenient and stressful, especially because nothing can be done to fix them once they’ve happened.

Those who had Cisco hardware covered by SMARTnet, however, were saved the trouble of a difficult replacement process. Instead, they could simply fill out a waiver and be placed at the top of the replacement list.

You’re tackling outages with TAC

While SMARTnet can’t help you avoid every system outage, it can help resolve them in record time. With the Technical Assistant Center (TAC), customers can talk to experts for solutions to their particular problems. If this doesn’t work, Cisco can ship you replacement hardware in two to 24 hours.

It’s tempting to assume that this kind of outage will never happen to you, or that your IT team would be able to get the system back online. But updates, upgrades, and other projects can accidentally shut down your system in ways that your IT team may find difficult to resolve. In one case, a call center in North Carolina had a system outage and could not get back online. It ended up losing big money—and changing IT directors—because of how long it took to fix. SMARTnet could have added the extra protection and expertise that the company needed to get the system back up faster.

You want to keep upgrades up-to-date

Many companies keep up with upgrades and updates through SMARTnet to guard their hardware against all known vulnerabilities and take advantage of the newest technology as it’s released.

SMARTnet makes sure those patches and upgrades roll through your system automatically, keeping you protected against the newest forms of malware and equipped with the latest capabilities, without anyone on the IT team needing to lift a finger.

You need to track contracts

When you purchase SMARTnet, you get a contract number and a CCO ID necessary to view the contract and open up a case. If purchasing a lot of equipment from different vendors, you can generate a lot of contract numbers. Tracking what’s covered, what’s active in your environment, and what has an open case can be a lot to navigate.

Luckily, Cisco can do this through its SMARTnet total care service, in which a collector helps cut through and keep track of your Cisco inventory—both contract numbers and devices. This saves valuable time, as you don’t need to spin your wheels trying to figure out where each piece in your system stands.

SMARTnet: Cisco’s best safety net

Without SMARTnet coverage, you’re not taking full advantage of your Cisco products. The coverage ensures that you’re getting the most out of your investment, in everything from simple upgrades to major system outages. You never know what might trigger problems that cost your IT team valuable time and money without the safety net of Cisco SMARTnet. Don’t get caught without it.

Related Posts: You may also be interested in...

Showing 2 comments
  • Shawn Wilson

    Is there any way to chat with Jasmine? I have a few questions that I’m having trouble getting answers to but this blog post makes me think Jasmine has the answers I need. I’ll summarize here but would appreciate an email so we might have a conversation.

    First. You mention automatic updates. We pay for smartnet on our Cisco hardware but don’t have automatic updates. Is this something that only certain equipment supports or is there some setup that needs to happen to make this happen? Are there deployment options so you can manage the updates or is it just always automatic once you turn it on?

    Second. You talk about ‘total care’ and while we pay for smartnet, I don’t believe we have ‘total care’ because I’m not aware of the web portal you talk about. If I pay for smartnet now (through a reseller) then do I have access to ‘total care’ and just don’t know it? Or do I have to buy ‘total care’ from Cisco instead of using my reseller?

    • Jasmine Talpur

      Hi Shawn, I’ll send you an email to discuss.

Leave a Comment

three + nineteen =

Pin It on Pinterest