One SHI: Mapping the future IT landscape
There is no denying the tectonic shifts taking place in the IT industry, from the slowing PC market to the related rise of mobility. These changes no doubt introduce many variables and questions to organizations, but the ability of their IT solutions provider to navigate these disruptions should not be one of them.
Last week at our 2013 Global Sales Conference in Orlando, SHI President and CEO Thai Lee summarized SHI’s response to the changes of the past 36 months and outlined her vision for how the company will capitalize on emerging IT opportunities: “One SHI,” a four-point plan that will help us maintain our high levels of service despite any new variables, questions, or challenges the changing IT landscape might bring.
One SHI builds on SHI’s ability to adapt, align, and execute faster than the competition — the key to our growth and financial success. Our IT expertise enables us to help customers address any number of IT challenges, whether they arise in physical, virtual, or cloud environments. Over the past three years, SHI has reinvested in our systems and solutions in order to upgrade our internal systems with zero disruption and maximum benefit to our customers.
SHI’s track record of success, combined with emerging opportunities, means one thing moving forward: opportunity. It means the opportunity for SHI to ingrain itself as the go-to, comprehensive IT partner. And we will do this through One SHI.
Loosely modeled after the Four Ps of Marketing, One SHI aims to integrate the systems, tools, and expertise involved in the purchasing of any IT solution to allow us to completely manage the process for as many customers as possible. The integration includes:
- Platform. SHI’s e-commerce solutions, the groundwork that ties all of the other tools and processes together.
- Procurement. Where customers can ensure their purchases are intelligently sourced, purchased, and delivered on time and within budget.
- Provisioning. So customers can find comprehensive cloud solutions that they can use to instantly attain their desired computing state.
- Polaris. SHI’s solution containing the tools and information necessary to manage an enterprise’s IT assets. This includes baseline reporting, gap analysis, and the cost-savings that come from the redeployment of surplus licenses.
The overall goal of One SHI is to ensure that we are working as a cohesive team to deliver tools, expertise, and methodologies that give our customers’ IT and procurement departments the visibility they need to properly manage their IT spend, regardless of the device, service, or method of delivery being deployed. As Thai stated in her presentation, “The goal of SHI has always been to be as efficient as possible in order to provide the best possible price, product, and solution to the customer.”
With SHI poised to hit $5 billion in revenue for the first time in our history, that goal appears to be working. With One SHI we’ll be able to maintain that growth and our high levels of service no matter what new IT developments appear on the horizon.