Digital Experience & Automation – Achieving Full Organizational Observability
Stratascale Horizon Report
To deliver customer and shareholder value, agile organizations must develop new ways to observe digital experiences.
In this report, the first in a series, Stratascale, An SHI company, reviews the three parts of full organizational observability:
- Business observability entails the ability to monitor customer and employee activities, diagnose problems, and make improvements that impact business results.
- User observability entails the ability to monitor user interactions, diagnose problems, and make improvements that impact business experiences.
- System observability entails the ability to monitor application and infrastructure performance, diagnose problems, and make improvements that affect user experiences and other business results.
Technology, design, and business leaders should partner to develop an observability roadmap as part of their digital agility efforts.