SAM/IT Asset Management

If you use the Java SE (Standard Edition) platform, brace yourself. As of January 2019, the platform will no longer be free. Here's what you need to know.

$30 million. That’s the bill that arrived for one organization after a recent SAP audit. Oh, and it only had four weeks to respond to SAP. In the end, SHI helped the customer talk SAP down [...]

The ISO 19770-1 technology asset management standards provide best-practice guidelines for ITAM, establishing policies that organizations need to gain insight into which technology supports their [...]

Many customers report that the number of software audits requested by publishers has risen dramatically over the past several years. At best, this proves inconvenient for customers that have [...]

Everyone makes mistakes. Not everyone knows when they’re making them. This is especially true in the world of IT, where teams are often swamped just keeping their environment up and running. [...]

How do you make customers happy? Great products. How do you keep them happy? Great customer service. Citrix, a titan in virtualization, SaaS, and mobility, is revising and expanding its [...]