SHI posted $1 billion in revenue for the first quarter of 2013, a 15.5 percent increase year over year and our highest first quarter revenue total ever. Not only that, but this is the third consecutive year in which we set a revenue record for the first quarter.
There are a lot of factors that contributed to this growth, and the press release we put out today has them all. Most importantly, though, thanks to our loyal customers and partners for contributing to this success.
SHI receives highest honors for customer satisfaction from Cisco
We’re proud to share that SHI has achieved Cisco’s Gold Star for Customer Satisfaction Excellence, the IT partner’s highest distinction for customer service.
Cisco measures the customer satisfaction levels achieved by its certified partners (SHI was just recertified as a Cisco Gold partner) based on regional target goals and the results of an online customer survey. The Overall Satisfaction Score is a weighted average of a partner’s pre and post-sales support over a rolling 12-month period.
As a Cisco Gold partner, SHI demonstrates specialization in mobility, collaboration, and physical, virtual, and cloud architectures. In addition, we consistently meet a number of certification, support, customer satisfaction, and service requirements.
Thanks to our customers who communicated their confidence in our customer support to Cisco! We hold this recognition in high regard and will remain diligent in our dedication to delivering the best Cisco solutions and customer experience possible.
Demographers like to classify Generation X and Generation Y based on the year someone was born: X = 1960s to 1980s, Y = 1980s to 2000s. That’s great to use as a baseline, but it looks too much like algebra to a slacker Gen Xer like me. (Remember that?)
Today’s employers are far more interested in the part of Generation Y that is currently joining the workforce: the 22 to 25 year olds more commonly called Millennials. Scores of articles and blogs are written each month about how different this next generation is from its predecessors, including this one that ran in the New York Times Magazine three days ago: “Do Millennials Stand a Chance in the Real World?”
I can’t comment on the real world, but I know this: Millennials not only “stand a chance” at SHI, they thrive! SHI has doubled both revenue and headcount over the past five years and we’re adding at least 500 more in Austin. That growth is largely comprised of young adults who just recently graduated college.
Young professionals are perfectly suited for SHI, a company obsessed with providing world-class customer service in support of IT products. Here are three simple reasons why:
The consumerization of IT means that new offerings and solutions (like mobility) make perfect sense to those born with a silver device in their hands.
Parents obsessed with saying please and thank you and covering their mouths when they cough have ingrained in their children a sense of how customers (and coworkers) should be treated.
A society reliant on social media has already learned the hard lesson of both accepted and inappropriate, real-time forms of communication, including the need for immediate response.
SHI explains how to attract, prepare Millennial workers for leadership
We’ve always been proud to be the largest Minority and Woman-owned Business Enterprise (MWBE) in the United States, and the latest recognition in our growing list of accolades helps us broadcast that story to a larger audience.
We announced today that SHI has been certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council (WBENC). The certification comes as the result of a meticulous business review and site inspection aimed to confirm that the company is at least 51 percent owned, operated, and controlled by a woman or women.
This isn’t news to us — Thai Lee took over SHI in 1989 and has led the company through consistent and impressive record-breaking organic growth ever since. Many of our customers are familiar with our history as well and choose to work with us not only for our wide array of IT solutions and world-class service, but also for our ability to help them enhance their diversity programs.
However, this national recognition by the WBENC opens a number of new opportunities and gives us a good reason to shout it from the rooftops. Find out more about the certification in the press release we issued this morning.
Fourteen months ago, New Jersey Lt. Governor Kim Guadagno helped SHI officially open a new World Headquarters that featured the SHI Cloud data center and plenty of office space for our continued employee expansion. Luckily, the renovated building features plenty of room in the trophy case.
“SHI is honored to accept these awards, which serve as a testament to the strong bonds, support, and growth shared by our two organizations,” said Thai Lee, President and CEO of SHI International in our press release this afternoon. “Over the past five years, VMware has become one of SHI’s most trusted partners and has helped us elevate the level of conversation with customers to focus on more comprehensive and strategic data center solutions. Our relationship with VMware is a true partnership, one that benefits our customers above all else, and we look forward to nurturing that partnership for years to come.”
But more important that revenue growth, VMware technologies are continuously influencing the conversations SHI has with our clients. Last year, two thirds of the corporate customers who purchased VMware through SHI also purchased servers, storage, and networking hardware solutions.
For that, we are very thankful to VMware, and are proud to be named SMB and Renewals Partner of the Year!
The press release we issued this morning has more of the details, including a breakdown of revenue growth across business segment and a recap of what it took to achieve another milestone: 2,000 full-time employees.
Earlier this month, our partners at McAfee joined more than 140 SHI employees and Operation Shoebox New Jersey at SHI Headquarters to assemble care packages for U.S. troops stationed overseas. We had been collecting supplies — toiletries, snacks, knick-knacks, Girl Scout cookies, etc. — since the beginning of September with the goal of mailing 500 packages to arrive in time for the holidays.
But on Dec. 7 (the 71st anniversary of the attack on Pearl Harbor, a meaningful coincidence that was not lost on us), in a mere three hours, we exceeded that goal, packaging 647 boxes for our servicemen and women.
Operation Shoebox New Jersey is a great organization that has shipped 60,000 care packages over the past eight years to U.S. troops in the Middle East and around the world. In the below video, Executive Director Rod Hirsch talks more about the mission of Operation Shoebox and how volunteers (like you) can make it a success.