In my last post, I shared how our customers are contributing to our improvements of the SHI Cloud. SHI has put a process in place that ensures that every single customer that comes into our cloud gets one-on-one attention with us regarding what they want to achieve, what the SHI Cloud can and cannot support, and gives us feedback on how to improve or extend our service.
The first feature on our tour: Giving customers visibility and control over their expenses in the SHI Cloud.
The most common worry we see from customers is the concern that the use of the cloud is “getting out of control.” They come to us with examples of how those within their own organizations (developers or application groups) go to Amazon or another retail cloud provider and spend too much company money on cloud resources. Once or twice might not be such a not a big deal. But all across the enterprise? Those little charges are starting to add up to a significant amount of money.