At SHI, we believe in holding ourselves to the highest standards. We’re committed to finding the best solutions for our customers’ IT needs, and building on our great partnerships across the board. Among those partnerships is our longtime, valued relationship with Cisco—which seems to agree!
We’re proud to share that our Cisco Gold partnership status has been renewed for 2017—a high and hard-to-maintain honor that SHI has held since early 2012.The Cisco Gold partnership award is the highest level of certification-specific recognitions, making us eligible to participate in other Cisco Channel Incentive Programs and awards, such as the Cisco Gold Star for Customer Satisfaction Excellence. It means that SHI has the deepest level of discounts, best training and marketing resources, and the broadest range of expertise. Continue Reading…
At SHI we’ve always been proud of our commitment to customers and confident in our ability to find, build, and deliver solutions that meet their specific IT challenges and environments. But it’s reassuring to occasionally receive third party validation that we are getting customer service right.
SHI receives highest honors for customer satisfaction from Cisco
We’re proud to share that SHI has achieved Cisco’s Gold Star for Customer Satisfaction Excellence, the IT partner’s highest distinction for customer service.
Cisco measures the customer satisfaction levels achieved by its certified partners (SHI was just recertified as a Cisco Gold partner) based on regional target goals and the results of an online customer survey. The Overall Satisfaction Score is a weighted average of a partner’s pre and post-sales support over a rolling 12-month period.
As a Cisco Gold partner, SHI demonstrates specialization in mobility, collaboration, and physical, virtual, and cloud architectures. In addition, we consistently meet a number of certification, support, customer satisfaction, and service requirements.
Thanks to our customers who communicated their confidence in our customer support to Cisco! We hold this recognition in high regard and will remain diligent in our dedication to delivering the best Cisco solutions and customer experience possible.