Solve ServiceNow® complexity with SHI’s Process Maturity Assessment:
Initial ServiceNow deployment brings relief, but lingering complexity can diminish its transformative power.
A successful ServiceNow deployment often brings immediate relief to IT teams. However, lingering complexity can quickly diminish its transformative power. Even after a smooth ServiceNow rollout, challenges such as fragmented, siloed, and inconsistent workflows — along with limited visibility — may resurface, stalling progress and undermining the success of ServiceNow initiatives.
SHI helps organizations tackle these obstacles head-on
Without standardized and automated processes, even mature ServiceNow environments can struggle to scale and deliver the expected return on investment. SHI guides organizations toward realizing the full potential of their ServiceNow investment by identifying and addressing the factors that restrict platform value.
What’s included: SHI’s Process Maturity Assessment
SHI’s approach begins with planning and stakeholder alignment, followed by discovery workshops and interviews to uncover challenges and understand the nuances of your processes. Next, SHI conducts a comprehensive analysis of your ServiceNow platform, evaluating governance, compliance, and maturity models across ITSM, ITOM, ITAM, CSM, HSRD, and CMDB domains. The engagement concludes with a detailed review, presenting a maturity scorecard and a prioritized roadmap tailored to your business goals.
These deliverables act as a catalyst, empowering IT teams to transform recommendations into tangible improvements across their ServiceNow environment. By leveraging standardized processes, automated actions, and enhanced visibility, IT teams can streamline workflows, boost operational efficiency, and fully realize the value of their ServiceNow investment.
Why SHI?
As a ServiceNow Elite Partner, SHI leverages the expertise of our certified professionals, including senior architects and business process consultants, who combine technical expertise with business insight to deliver measurable outcomes. Our project managers, each with an average of 14 years’ experience and credentials such as PMP and Agile certifications, deliver projects on time, within scope, and in alignment with business priorities. Recognized as the largest minority- and woman-owned IT solutions provider in the U.S., SHI has also been honored with the 2024, AI-Driven Enterprise Award for innovation in IT services.
servicenowprocessmaturityassessmentNEXT STEPS
Read the solution brief below and connect with our experts to see how we can help you assess your ServiceNow process maturity.
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