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Caroline leads partner marketing strategy for SHI’s ServiceNow practice, sitting at the intersection of sales, alliances, and services to bring SHI’s full platform depth to market. She owns go-to-market architecture, campaign strategy, and partner positioning across one of SHI’s most strategic vendor relationships.

With a $14B technology solutions provider behind her, Caroline builds programs that connect the scale and breadth of SHI’s capabilities, from procurement integration to managed ITAM to AI readiness, with the real-world challenges ServiceNow customers are navigating today.