Rick Madsen is an experienced leader with 17 years in the Cisco ecosystem. As manager of SHI’s cisco enterprise agreement (EA) customer success team, he oversees a team of dedicated Cisco EA customer success managers. Rick drives collaboration with sales, technical, and Cisco Partner teams to enhance SHI's Cisco customer experience (CX) strategy. His team focuses on scalable growth and delivering a seamless, exceptional experience throughout the Cisco EA lifecycle.