Buyer’s guide: How to choose the best multivendor IT support provider

As the digital workplace continues to grow and evolve, organizations like yours have found themselves juggling more vendor technologies and platforms than ever – straining IT teams as they try to manage, operate, and support an ever-growing number of systems.

Unfortunately for you, this causes the quality and speed of your issue resolution to sharply decline.

When IT issues occur in multivendor environments, pinpointing which vendor to contact for support becomes a challenge of its own – leading to more delays, finger-pointing, and frustration. Delayed or improper issue resolution not only hampers productivity and efficiency, but also takes a toll on your overall user experience.

But with multivendor IT support, you can consolidate your collection of support levels into one contract, enabling you to resolve issues across multiple vendor technologies via a single point of contact.

The goal? To eliminate the headaches from IT support and help you give your business your full attention.

Multivendor IT support lets you rely on your support provider to coordinate support, reduce your mean time to resolution (MTTR), proactively and properly perform root cause analysis, and improve your overall support service.

Want to consolidate your IT support, but don’t know where to start? Read SHI’s buyer’s guide to more easily navigate the decision-making process for your multivendor IT support journey. With our help, you can make an informed decision about which service providers and agreements are best for your organization’s needs.