How SHI makes quick work of device imaging challenges

For IT leaders, imaging can be a time-consuming hurdle that tempers the excitement of a new device rollout. Whether it’s a fleet of laptops for a new office or tablets for a remote workforce, device imaging is a critical step that can quickly become a bottleneck. The process demands precision, security, and hours of hands-on work — when you could otherwise drive strategic initiatives or support business growth. Yet, skipping steps or cutting corners isn’t an option when user experience and data security are on the line.

What does SHI’s imaging service solve?

SHI’s End-User Integration Center (EIC) imaging service is designed to take this burden off your IT team’s shoulders. By offloading hardware imaging to SHI, you can ensure every user unboxes a secure, ready-to-use device — without sacrificing valuable IT resources. Our EIC’s streamlined, four-step imaging process lets you choose the best approach for your environment, whether you need legacy device imaging or modern, cloud-based provisioning. For traditional setups, we accept payloads via Secure File Transfer Protocol (SFTP), dedicated on-prem servers, or physical media, applying either standard or custom images to meet your requirements. We leverage VPN tunnels to domain-join devices and connect them to your environment, ensuring seamless integration.

For organizations embracing modern provisioning, we support cloud-based solutions like Chrome ZT, Apple Business Manager (ABM), and Microsoft Autopilot. This flexibility means IT teams can align imaging strategies with their existing systems and the level of end-user input required. Throughout the process, we maintain rigorous data security standards, so you can trust that sensitive information is protected at every stage.

Our experts can fully configure up to 5,000 devices daily, supporting large-scale deployments without delays. Compliance with ISO 9001:2015 ensures consistent, high-quality experiences, resulting in a fleet of ready-to-use devices that minimize downtime and maximize productivity for your organization.

Want to learn more about the imaging capabilities of our EIC? Read our solution brief below to see how we can remove friction from this critical step of your device deployments.