Exclusive: 3 key takeaways from SHI’s Customer Advisory Board

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The tech world never stops turning, and neither do the challenges IT leaders face. That reality came into sharp focus at SHI’s latest Customer Advisory Board (CAB) meetings in Austin, TX, where chief information officers (CIOs) and chief information security officers (CISOs) from diverse industries gathered to exchange insights and strategies for overcoming these hurdles.

During more than two days of candid conversations, we spoke about our new Thought Partnership eXchange (TPX), collected feedback on the SHI One platform, and explored several top-of-mind issues for IT decision makers.

Amid all the discussions, one thing became increasingly clear: The need for customized support and strategic consulting has never been greater as organizations grapple with sprawling and evolving IT ecosystems.

Let’s examine the three key takeaways from SHI’s CAB meetings and how we can turn insights into action and challenges into opportunities.

1. The lingering effects of Broadcom’s VMware acquisition

Broadcom’s strategic acquisition of VMware in May 2022 marked the beginning of a new chapter in the IT industry. As we continue to navigate these changes, the evolution of VMware’s offerings is becoming clearer.

During our recent CAB meetings, our customers shared their experiences and provided feedback on Broadcom’s new bundled offerings. These insights are invaluable as they help us better understand and serve our clients’ needs.

We recognize pricing adjustments and the consolidation of product portfolios require a thoughtful review of IT strategies. Organizations must consider the value of their investments and explore the most efficient path forward.

SHI is committed to providing guidance and support throughout this transition. Our team of experts is equipped to help you navigate the updated offerings from Broadcom, ensuring you have all the necessary information to make informed decisions. Whether it’s understanding the new pricing structure, evaluating alternative solutions, or planning a seamless migration, SHI provides clarity and confidence to our customers.

With the changes in licensing models and the potential implications for future planning, foresight and preparation are paramount. We encourage our customers to engage with SHI’s resources well in advance of their renewal dates — ideally 12-24 months ahead. This proactive approach allows ample time to thoroughly assess your environment, explore all available options, and devise a strategic plan that aligns with organizational goals.

2. AI’s rapid ascent in the security landscape

Artificial intelligence (AI)’s impact on security is something IT leaders must grapple with every day.

At the CAB meetings, participants shared how AI is increasingly transforming their security strategies, presenting both opportunities and obstacles. On one hand, AI-powered tools offer the potential to automate threat detection, streamline incident response, and stay one step ahead of cyber threats. On the other hand, cybercriminals are also leveraging AI to launch increasingly sophisticated and targeted campaigns. This has led to an arms race between attackers and defenders, with AI as a critical component.

The skills gap adds to the complexity. While AI can augment security teams, it can’t replace human expertise. Many CAB members acknowledged the effort it takes to fully educate their teams on AI at a deep technical level to effectively assess actual risk and build risk and compliance programs.

So, what’s the way forward? The consensus among CAB participants was clear: a holistic, multi-layered approach that combines AI’s power with human experts’ experience and intuition.

That means investing not just in AI tools but also in the people and processes needed to use them effectively. It means fostering a culture of constant learning (hello, AI literacy) and adaptation, where security teams are empowered to experiment with new approaches and iterate based on real-world results. It also means partnering with trusted advisors who can help you build on established cybersecurity frameworks to secure your AI future.

3. Maximizing your Microsoft investment made easy

With its offerings spanning operating systems, cloud services, gaming, and AI technologies, Microsoft’s impact on the global stage is undeniable. And yet, for many organizations, managing and optimizing their Microsoft investment can be downright frightening.

Between complex licensing structures, constant product updates, and the pressure to drive adoption and return on investment (ROI), IT leaders often struggle to keep up.

At the CAB meetings, participants shared their top challenges regarding Microsoft: support, licensing expertise, adoption and change management, and maximizing value across an increasingly broad portfolio. Many expressed frustrations with Microsoft’s one-size-fits-all approach to support, which often fails to address their specific needs and pain points.

SHI heard these concerns loud and clear — and is preparing to act with a “Microsoft Value Bundle.”

SHI’s Value Bundle is designed to be flexible and modular. We work closely with each customer to understand their unique challenges and priorities and then craft a package of services that aligns with those needs. For some organizations, that might mean deep expertise in navigating Microsoft’s complex licensing situation. For others, it might be hands-on support for driving the adoption of new tools and features. And for others still, it might be strategic guidance on optimizing their Microsoft environment for maximum performance.

Whatever the specific needs, this bundle is poised to deliver and ensure that customers get real value for their investment.

Bridging insights and action

The challenges discussed at SHI’s CAB meetings are not unique to the participants. They’re the reality for IT leaders across industries.

But what set these discussions apart was the spirit of collaboration and shared purpose. CAB members didn’t just come to air their grievances; they came to learn from each other, strategize together, and work with SHI to turn insights into action.

Whether it’s untangling the complexities of a major acquisition, pioneering new approaches to AI security, or crafting customized support plans, SHI can help you achieve your goals.

Contact us today to learn more about how we can collaborate to turn your IT challenges into opportunities and position your organization for success in the age of AI.