How SHI NowConnect makes procuring through ServiceNow simple and fast:
Embed SHI procurement directly into ServiceNow to simplify purchasing, improve visibility, and accelerate asset workflows.
Procurement processes slow down when systems don’t connect. Manual ordering, fragmented status updates, and disconnected asset data can create delays, increase effort, and limit visibility across the organization. For enterprises standardizing on ServiceNow®, those inefficiencies are especially apparent when procurement happens outside of existing workflows.
How SHI® NowConnect helps
With SHI NowConnect, we address this challenge directly by bringing our streamlined procurement directly into your ServiceNow platform.
As a secure, native ServiceNow integration, NowConnect links your ServiceNow environment with SHI procurement systems, allowing SHI catalog items to be published directly within your Service Catalog. Experience a more streamlined, transparent purchasing experience — all without leaving ServiceNow.
How NowConnect works
By automating the procurement lifecycle from initial request through asset management, NowConnect reduces manual work and simplifies operations. Purchases flow through your existing ServiceNow Procurement workflows rather than through external portals, helping teams maintain consistency and control.
Once an order is placed, NowConnect directly returns automated order confirmations, shipping updates, and tracking details to your ServiceNow instance, providing real‑time visibility into your order status.
NowConnect also accelerates asset management processes. Asset details, such as serial numbers and asset tags, automatically populate in ServiceNow, enabling faster provisioning and more accurate tracking. If you manage distributed inventory, NowConnect provides visibility into hardware stored with SHI through Virtual Stockroom, enabling transfer orders to end users or depots as needed.
Additional capabilities include:
- Synchronized vendor catalog items.
- Ship‑to end‑user addressing through SHI.
- Native ServiceNow ticketing between instances.
With the ServiceNow Procurement plugin in place, you start quickly and scale the integration to meet your needs.
shi-solutionbrief-nowconnect_20260420NEXT STEPS
Ready to streamline IT purchasing by integrating NowConnect into your ServiceNow Procurement? Download our solution brief below to get started.
SHI® is a registered trademark of SHI International Corp.
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