Stay automated with two ServiceNow Store Applications for catalog and order integration
Display SHI products in your Service Catalog and integrate order placement and management

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SHI provides two ServiceNow Store Applications to deliver catalog and order integration for seamless automation.

Option 1: SHI Integration for ServiceNow’s ITSM Procurement​

This integration spoke connects ITSM Procurement with SHI’s APIs for purchase order automation. It adds a Flow Action for submitting purchase orders to SHI, and a REST API in your instance to enable us to provide updates during the purchase order lifecycle. The REST API also allows us to automate loading products/catalogs into your instance for items available for order by your end users.

Option 2:  SHI Integration for ServiceNow’s Procurement Service Management

This integration is an add-on connector to Procurement Service Management (PSM) using the Procurement Integration Framework (PIF) for customers who want to use SHI as a supplier on Shopping Hub.

​This integration enables the sending of purchase requests to SHI through our API endpoint. Catalog items, order acknowledgments, shipment information, and invoice data will be pushed back to PSM using the out-of-the-box spending APIs provided by ServiceNow.​

Ready to automate your ServiceNow procurement? Contact one of our specialists to solve what’s next.