Is DEX at the forefront of your IT strategy? It should be.

Caleb is a high-performing project manager at a mid-size event management company. Every morning, he logs into his laptop to update project statuses in his management system. He also leads daily virtual meetings with his team and cross-functional partners.

Although Caleb enjoys his work, he frequently experiences application crashes and persistent connectivity issues. Despite submitting IT support tickets, resolutions take days, and recurring problems remain unsolved.

As a result, Caleb spends valuable time troubleshooting instead of delivering on his core responsibilities. Missed deadlines and difficulty connecting with stakeholders lead to negative feedback from his manager. Increasingly frustrated, Caleb finds the constant IT disruptions unbearable and begins searching for other employment.

Months later, the organization loses a talented employee. Caleb’s fair review of the organization’s IT support is posted to an online recruitment platform. This damages the company’s employer reputation and discourages potential job seekers.

SHI understands employee success depends on effective IT support

Does Caleb’s story hit a little too close to home? SHI can help you address every aspect of IT’s role in supporting your workforce’s DEX — optimizing your tooling through DEX score configuration, proactive mitigation, intelligent refresh cycle, and smarter IT ticketing. Our proactive approach helps IT teams break through data overwhelm and alert fatigue, charting a path towards ensuring a seamless and satisfying digital experience for your entire workforce.

Unlock true ROI from your DEX tool with SHI by your side

SHI refines your DEX solution by adjusting configurations, simplifying workflows, and strengthening analytics so your data becomes actionable insights that fuel business growth. With 35 years of experience, partnering with SHI leads to greater ROI, lower IT support costs, higher productivity, and improved employee satisfaction.

Want to learn more? Read our solution brief below and contact your SHI account executive or connect with one of SHI’s specialists to continue the conversation.