Measuring what matters: Is your DEX score configuration up to the task?:
SHI helps you avoid collecting irrelevant data so you can break free from data overload and focus on fixing what frustrates your end users.
When your DEX platform floods dashboards with low-value metrics, it obscures your organization’s real problems and overwhelms IT teams — leading to alert fatigue and missed opportunities to support your workforce proactively.
By zeroing in on the factors that either enhance or disrupt employee workflows, organizations can build smarter support models that address their most urgent user challenges. And when this occurs, productivity soars. In fact, a recent survey found that 97% of organizational leaders believe “high-quality DEX boosts employee productivity,” with 69% calling it a “high” or “essential” priority.
Empower IT teams with the right insight, not just more data
To be effective, your DEX score configuration must reflect your organization’s unique priorities and pain points. That starts with feeding in the right applications, endpoints, and collaboration tools. SHI can help you identify the metrics that matter — exposing productivity blockers like slow apps, device health, and connectivity gaps.
SHI’s approach to tailoring your DEX score configuration
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Discovery:
We start by diving into your day-to-day IT challenges to surface any blind spots. Then, we help you interpret real-time application insights from your existing data to inform smarter IT decisions.
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Co-design scores:
In close partnership with you, we define the metrics and thresholds that matter most, drawing on deep experience across diverse environments. From here, we co-create a scoring model that reflects your unique priorities and pain points.
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Custom build and integrate:
Our support doesn’t stop at setup. We deliver tailored dashboards, benchmarking tools, and ongoing reviews for continuous optimization — ensuring your DEX scoring and strategy can adapt as your environment and workforce needs change.
Want to learn more? Read our solution brief to see how SHI’s DEX score configuration services can help you measure what matters, so you can fix what frustrates your end users. Contact your SHI account executive or connect with one of SHI’s specialists to continue the conversation.
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