Optimizing your DEX environment? Persona analysis can help you refresh intelligently:
SHI can partner with you to get role-based insights that guide better IT decisions and reduce refresh costs.
Understanding how different roles in your organization interact with technology is essential to improving the digital employee experience (DEX) of your workforce. Persona analysis identifies the tools, networks, and applications each user persona group relies on — enabling more strategic, data-driven decisions.
Defining, analyzing, and letting your user personas guide hardware and license refresh decisions unlocks several downstream benefits, including:
- prioritizing IT service for executive or essential user groups;
- accelerating issue resolution for users within shared service categories;
- assessing and managing outages across affected user groups.
Unfortunately, many organizations overspend on unused SaaS tools, with the average losses per organization reaching $21 million annually. Persona-driven analysis helps uncover these inefficiencies and redirect hardware and software investments to where they’ll deliver the most value.
How SHI can help you optimize your tech investments through better user insight
SHI maps role, location, app usage, and sentiment to build dynamic user personas that guide smarter IT decisions. These personas inform device scoring, dashboard customization, alerting for key user groups, and KPI tracking — ensuring your DEX setup reflects actual user needs, not assumptions.
SHI’s framework for enabling persona-informed IT strategy
- Identify user personas based on role, location, device usage, and other DEX data.
- Benchmark personas with real-time dashboards to track alignment with user needs.
- Refine personas using feedback loops to stay current with evolving requirements.
- Act by removing unused software, refreshing the right devices, and reallocating resources.
- Monitor post-implementation metrics to validate savings and drive ongoing optimization.
Check out our solution brief to learn more about how SHI can optimize your DEX environment through persona analysis and intelligent refreshes. Then, contact your SHI account executive or connect with one of our experts to continue the conversation.
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