Meet Our Authors
Mike Gortych
ASG Presales Solutions Engineer – Collaboration
Mike Gortych is a presales field solutions engineer at SHI, where he works closely with the sales team to design and deliver modern unified communications solutions. He enjoys tackling the unique challenges each customer brings to SHI, helping them transform their communications infrastructure with best-in-class technology products and services.
Recent Content by Mike Gortych
Why caller ID accuracy matters after healthcare mergers and acquisitions:
Caller ID is often overlooked when health systems are acquired. But what happens when patients see an unknown number on their screen?
January 26, 2026
Healthcare M&As fragment caller ID. Patients don't recognize numbers and ignore calls. The solution exists.
Why enterprise SMS still matters in the age of collaboration platforms:
SMS doesn't replace enterprise collaboration platforms, but it can be critical during system outages, safety/weather incidents, and multilingual communications.
December 10, 2025
Collaboration platforms assume everyone is reachable. SMS works when that assumption collapses.
How to choose the right Microsoft Teams calling plan:
Are you making Microsoft Teams Phone work for you?
July 25, 2025
Microsoft Teams does more than meetings. See how the right calling model unlocks its full potential.
