Meet Our Authors
Rick Madsen
Manager ‑ Cisco EA Customer Success
Rick Madsen is an experienced leader with 17 years in the Cisco ecosystem. As Manager of SHI’s Cisco Enterprise Agreement (EA) Customer Success Team, he oversees a team of Cisco EA Customer Success Managers. Rick drives collaboration with sales, technical, and Cisco Partner teams to enhance SHI’s Cisco Customer Experience (CX) strategy. His team focuses on scalable growth and delivering a seamless, exceptional experience throughout the Cisco EA lifecycle.
Recent Content by Rick Madsen
Old devices? No problem! See how easy lifecycle management can really be:
SHI’s modern workplace experts help you increase sustainability, maximize your ROI, and extend the life of your existing devices.
SHI helps you increase sustainability, maximize your ROI, and extend the life of your existing devices.
IBM made major updates to Passport Advantage. Are you prepared?:
Don't get caught flat-footed. Here's how to ensure you understand IBM's licensing framework and the impacts on your organization — before it's too late.
IBM's Passport Advantage updates demand software reporting within 30 days. But compliance is just the start.
Advanced AI labs: Accelerate innovation with SHI and Dell:
Bring your AI strategy to life with crucial support at every step
Bring your AI strategy to life with crucial support at every step.
Are you attending 2025’s top tech conferences? Let’s connect!:
SHI will be at all of these events this year. We'd love to chat about how we can help you solve what's next.
To help you prioritize your event schedule this year, we’ve compiled a list of the top tech conferences in 2025.
How to build an effective IAM program in 2025’s hybrid landscape:
Bad actors beware.
SHI helps you build a resilient IAM program for 2025, tackling identity sprawl and access management.
4 promising ways AI is transforming endpoint security for good:
Today’s AI plays an intrinsic role in an effective cybersecurity strategy
Today’s AI plays an intrinsic role in an effective cybersecurity strategy.
