Meet Our Authors
Rick Madsen
Manager ‑ Cisco EA Customer Success
Rick Madsen is an experienced leader with 17 years in the Cisco ecosystem. As Manager of SHI’s Cisco Enterprise Agreement (EA) Customer Success Team, he oversees a team of Cisco EA Customer Success Managers. Rick drives collaboration with sales, technical, and Cisco Partner teams to enhance SHI’s Cisco Customer Experience (CX) strategy. His team focuses on scalable growth and delivering a seamless, exceptional experience throughout the Cisco EA lifecycle.
Recent Content by Rick Madsen
Ready to innovate without the risk? Find your breakthrough at SHI’s AI & Cyber Labs:
Imagine. Experiment. Adopt. SHI’s certified experts are there for every step.
Test AI solutions safely before deployment. Validate performance, security, and integration.
Olympic Gold Medalist Matthew Mitcham on how to elevate performance and embrace your true potential:
The first openly gay man to win the gold discusses breaking the surface and paying it forward.
Pride lit the path. The renowned diver reflects on the ripple effect of authenticity in fueling excellence.
SHI’s 2024 Sustainability and Action Report is live! See our progress here:
Smarter choices, stronger impact: Learn how our commitments and actions are helping SHI become a more sustainable organization.
Our third Sustainability and Action Report covers SHI’s commitments and progress towards becoming a more sustainable organization.
How DaaS and DEX help CPOs cut IT spend through user personas:
User personas yield IT clarity that informs and validates strategic decision-making.
DaaS and DEX cost-saving strategies come into clearer focus when IT teams define and analyze user personas.
Is shadow AI undermining your compliance? Here’s what you need to know:
Rapid AI adoption could lead to significant compliance and security challenges.
Rapid AI adoption and unsanctioned use could lead to significant compliance and security challenges.
Why most business continuity plans fail (and how to make yours succeed):
Follow these four steps to bounce back from unexpected business interruptions.
Follow these four steps to start building a comprehensive business continuity plan with confidence.
