Data overload to digital clarity: How to unlock Nexthink’s full DEX potential:
IT decision makers are turning DEX data overload into a strategic advantage with SHI and EDGE.
In today’s IT landscape, the digital employee experience (DEX) is already a top priority for IT decision-makers (ITDMs). With leading DEX platforms, like Nexthink, delivering an abundance of data, the challenge is no longer gaining visibility, but putting the data to work for your organization. SHI addresses this challenge head-on. Together, we help ITDMs cut through alert fatigue and data overload to chart a course that helps your organization realize digital transformation.
Our latest whitepaper outlines how SHI enables ITDMs to tame the abundance of DEX tool alerts and move from insight to impact. By delivering the architecture and support models required to optimize their IT environments and Nexthink tooling, we boost organizations’ operational efficiency and accelerate measurable results.
How to optimize your Nexthink investment
Our approach to Nexthink optimization focuses on four key strategies:
1. Persona analysis and intelligent refresh
Build detailed user personas based on real usage and sentiment data to optimize hardware allocation and reduce refresh costs.
2. DEX score configuration
Tailor Nexthink’s DEX scoring to reflect your organization’s unique tech stack and business goals — blending technical metrics with employee feedback.
3. Proactive mitigation
Resolve issues before users even notice them, reducing mean time to resolution (MTTR) and boosting IT efficiency.
4. Automated trouble tickets
Integrate Nexthink with IT service management (ITSM) platforms like ServiceNow and Jira to automate recurring issue resolution — paving the way for the “zero tickets” future.
Optimizing your Nexthink environment can be a win-win-win scenario for employees, organizations, and ITDMs. According to a recent survey, “97% of organizational leaders say high-quality DEX boosts employee productivity, and 69% call it a ‘high’ or ‘essential’ priority.”
Read or download SHI’s latest whitepaper to learn how your organization can reclaim control of your DEX data. Then, discover how to leverage it to drive measurable change in your organization, with support from SHI and EDGE.
Dex data overload? Optimize Nexthink Infinity
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