SHI Complete: IT as a Service for fast-growing SMBs

With today’s rapidly evolving technology landscape, your growing business can’t rely on under-performing IT to support new market opportunities and organizational initiatives. But determining the best technology and vendors to fit your business needs can be time-consuming, complicated, and expensive without the right approach and skillset.

Organizations need an IT as a Service model that offers the critical technology capabilities required to scale, while reducing – or even removing – the burden of managing and maintaining a well-run IT organization within your business. That’s where our new fully-managed IT service comes into play ­– or work.

What is SHI Complete?

SHI Complete combines endpoint, cloud, network management, cybersecurity, and IT professional services into a single managed service designed to empower small- and medium-sized businesses (SMBs) with growth mindsets. We utilize our technical expertise to ensure you have the right IT operating model, along with a strong governance plan around security, services, and management ­– custom built to meet your goals.

SHI doesn’t just provide IT – we provide an IT modernization and transformation experience with six service pillars:

Modern Workspace – Our service offers user onboarding/offboarding, user support, device management, break/fix response, and Zero Touch device deployment.

Security Services – We take security seriously, including identity management (user accounts), email and endpoint security, patch management and vulnerability remediation, and data backups for SaaS/cloud.

Network Management – We monitor and optimize your Cisco Meraki managed network for any site in the continental U.S.

Cloud Management – Our experts have you covered, from landing zone and cloud architecture best practices to monitoring, systems management, backups, and incident response.

Customer Portal – The SHI One portal provides a single pane of glass to interact with your service tickets, review system status, manage warehouse inventory, and access the knowledge base/video training library.

Customer Experience Management – Each SHI Complete customer has a dedicated account management team which includes your Account Executive (AE), a Technical Account Manager (TAM), and access to several technical and project resources. The account team meets with you quarterly to review the services, address concerns, and help you plan your long-term IT strategy.

How will SHI Complete help my organization?

As an SMB, you strive to provide your employees with great onboarding, offboarding, and IT support experiences. However, the day-to-day management of IT is often a distraction from important client work and strategic projects which grow your business.

“IT employees are trying to juggle managing software and hardware purchasing and licensing, maintaining outdated systems, and providing IT support, while also attempting to complete their primary duties – which leaves them feeling overburdened and frustrated,” said David Hines, SHI Managing Director, Corp Managed Services. “All of these challenges lead to a poor IT foundation, a constant reactive state to put out IT fires, and staff turnover.”

SMBs need to scale quickly and can’t afford a high-risk IT environment – whether that means an organization is exposed to threats, falling behind their competitors, or struggling to maintain employee talent due to lack of remote workforce capabilities.

SHI Complete ensures your organization has the IT infrastructure and in-house expertise to support efficient and effective growth while keeping your IT assets safe and secure.

How do we get started?

SHI has a team of engineers and technology professionals who are ready to help you accelerate and optimize your IT transformation with our three-phase approach:

1. Define the plan

Our experts assess your environment, IT needs, and trajectory to align with SHI Complete service capabilities. From this engagement, we establish an implementation project plan that typically spans 6-8 weeks.

2. Develop the strategy

SHI creates your customized implementation plan and drives the project forward. Our team will help your organization:

• Build out network services for new/existing sites
• Establish core security and cloud best practices
• Create a strong foundation for identity/access management
• Develop policies for email, endpoint security, and application management
• Create end-user onboarding and offboarding processes to efficiently manage customer workforce growth
• Provide SOPs, Knowledge Base articles, and support planning at the SHI Service Desk to ensure your questions are handled efficiently

3. Deliver the service

SHI deploys the software and systems and executes on the established transformation strategy and modernization plans, partnering with you to ensure a world-class IT experience.

What are the benefits of using SHI for your IT transformation?

We understand that IT transformation relies on the right technology. Backed with product, licensing, and service implementation experience, our huge pool of technical experts simplifies the adoption of cloud technologies with your unique goals in mind. We work with an ever-growing portfolio of the most robust technologies available, leveraging our decades-long relationships with today’s leading partners.

The SHI Complete Managed Services team works for you to:

• Minimize costs
• Mitigate supply chain challenges
• Simplify purchasing through SHI.com
• Modernize your IT environment
• Transform your business through smart use of technology and cloud capabilities
• Enable direct access to premier support services
• And more!

Start formulating your transformation strategy and put our technical know-how to work – for you. Learn more about SHI Complete or contact SHI here to get started today.