SHI Staff

SHI Staff

SHI

Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience.

Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization.

Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers.

Execute your IT vision with stress-free, scalable solutions you – and your people – will love.

SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

Articles

AI and Cyber Labs

SHI® AI & Cyber Labs: Explore the latest AI solutions and accelerate innovation

February 11, 2026

Prototype, test, and deploy AI use cases in our cutting-edge facilities.

Innovation Heroes: Data encryption dates will expire soon. Now what?

February 5, 2026

The 50-year-old encryption protecting your data is about to become obsolete. To prepare, begin with basic discovery.

7 cybersecurity trends for 2026: Focus on NHIs, AI agents, and supply chain security

February 2, 2026

Experts from SHI, Stratascale, and Omdia break down 2026’s emerging risks and the strategies CISOs need in the year ahead

4 pillars of negotiating a better software audit clause

January 28, 2026

Learn about the four general parts of an audit clause and how to best tackle your negotiations.

Data is your device refresh strategy’s new best friend. Here’s why

January 23, 2026

Our new Intelligent Refresh Program helps IT teams replace PC lifecycle guesswork with data-driven foresight.

Innovation Heroes: AI power demand is going nuclear. That’s a good thing

January 22, 2026

Explore the collision between AI ambition and energy reality with two guides who see the problem from opposite ends of the timeline.

Innovation Heroes: How to build a smart city in just 4 months

January 13, 2026

How Vail, CO deployed wildfire detection, accessibility compliance automation, traffic intelligence, and a digital AI ambassador to transform citizen experiences.

Navigating today’s hardware shortages: What you need to know and how to stay ahead

December 30, 2025

Memory and storage updates to help you solve what’s next.

Secure from day one: How to streamline your deployment with asset tagging and etching

December 19, 2025

It’s more than just visibility — it’s peace of mind.

Innovation Heroes: How to unlock ROI with Microsoft Copilot and Copilot Chat

December 18, 2025

SHI is measuring $1.4M in monthly productivity savings from Microsoft Copilot. Here's how we did it.

How to transform IT support with SHI managed workplace services

December 17, 2025

Take control of IT complexity with a single, scalable solution that fits your business.

Empower your workforce to work from anywhere: Why handheld device activations matter

December 9, 2025

Procure, activate, and ship devices at enterprise scale.

How SHI makes quick work of device imaging challenges

December 9, 2025

Our End-User Integration Center can configure thousands of devices every day, making it an essential component of your refresh.

Innovation Heroes: Digital AI humans fix what chatbots get wrong

December 4, 2025

How SHI, NVIDIA and HPE teamed up to cut digital human deployment from 12 months to 6 weeks.

Device as a service

Transform your device management with device as a service from SHI

November 21, 2025

Our experts help you save time and money with DaaS

Why connected PCs? How SHI makes device activations easy

November 20, 2025

Simplify connected PC deployments with SHI’s end-to-end activation services — secure, scalable, and ready to go right out of the box.

SHI warehousing: Secure, dependable device storage for up to 12 months

November 19, 2025

Prepare for future device deployments without stuffing closets or renting unreliable storage space.

Innovation Heroes: Is AI dramatically underhyped? The math says yes

November 13, 2025

"We'll never move this slow again," Intel's Stacey Shulman tells us.

Is DEX at the forefront of your IT strategy? It should be.

November 11, 2025

Empowered employees drive organizational success when supported through great digital experiences. When that support is missing, the opposite occurs.

How to unlock the full value of ServiceNow® SAM with SHI’s SAMPro Assessment

November 7, 2025

Discover how SHI’s assessment and expert guidance deliver measurable outcomes, reduce risk, and build a sustainable SAM strategy.

The best way to get max value from old tech? Sustainable IT asset recovery

November 7, 2025

Recovering IT assets sustainably is good for the environment and great for your budget – the best kind of win-win.

How to extend the life of IT equipment with SHI data center warranty services

November 4, 2025

The end of OEM warranties doesn’t have to mean the end of your essential technology.

Solve ServiceNow® complexity with SHI’s Process Maturity Assessment

October 31, 2025

Initial ServiceNow deployment brings relief, but lingering complexity can diminish its transformative power.

Innovation Heroes: How one teacher built America’s largest school esports league

October 30, 2025

Chris Aviles made eSports mainstream in New Jersey schools, uplifting students across the state.

How technology is revolutionizing patient care — Introducing Care Anywhere

October 24, 2025

Discover the tools and strategies behind seamless, patient-centered healthcare delivery.

Discover the path to a confident launch with SHI’s ServiceNow assessment

October 23, 2025

Accelerate your success with our ServiceNow Organizational Readiness Assessment.

Unlock the true value of your M365 investment with SHI’s Cloud Matrix

October 17, 2025

Eliminate over-provisioning, reduce complexity, and unlock significant savings with SHI.

Innovation Heroes: The deepfake that swindled a company out of $25 million

October 16, 2025

AI-driven deepfakes are taking phishing to a whole new level. Here's how it cost one company millions.

Plan with purpose: How to transform your events with SHI Agentic Event Planner

October 14, 2025

Plan smarter, execute faster, and drive measurable outcomes.

SHI AI Report Generator: How to unlock instant insights with a single prompt

October 14, 2025

It’s your new reporting engine — powered by AI, aligned to your business.

Discover SHI FineTune: How to unlock the power of custom AI

October 14, 2025

Turn pre-trained AI models into secure, production-ready AI that drives measurable results.

SHI RAG Studio: How to bring trust, speed, and clarity to enterprise generative AI

October 14, 2025

Securely integrate large language models (LLMs) with enterprise-specific data.

How SHI AI Fraud Detection can uncover a new era of protection

October 14, 2025

Get real-time, explainable AI fraud prevention for public and private sector organizations.

How SHI’s Multi Modal ChatAgent makes digital engagement feel human

October 14, 2025

Elevate digital experiences with human-like, AI-powered conversations that scale.

Why ongoing optimization matters with your ServiceNow® investment

October 6, 2025

Far from a static implementation, your platform and organization should evolve together.

IAM strategy hit a wall? Strengthen your security, across six core identity domains

October 6, 2025

Explore our latest hands-on playbook from industry leaders — packed with expert insights you can apply immediately to strengthen your IAM strategy.

Hardware lifecycle services: How to modernize your approach to lifecycle management

October 2, 2025

Focus less on IT and dedicate more time to innovation and growth.

Innovation Heroes: The inside story of how we found a zero-day sudo vulnerability

October 2, 2025

We reveal how Stratascale discovered a 12-year-old secret that could have broken the internet.

Extended reality: How to transform your workplace with XR solutions

September 30, 2025

Leverage SHI’s experts to secure, manage, and successfully deploy XR technologies.

A smarter way forward for data center deployment: SHI’s ARC services

September 29, 2025

Experience more reliable rollouts with parallel automation, secure configuration, and complete deployment visibility.

Organize and modernize your data center deployments with SHI

September 29, 2025

Take the complexity out of rack assembly and ensure every deployment is organized and ready to go.

Build an infrastructure for the future with SHI’s presales engineering services

September 29, 2025

Consulting experts before infrastructure decisions can save you from headaches down the road.

Streamline your infrastructure deployment with SHI’s project management services

September 29, 2025

To be successful, infrastructure deployment requires clear project accountability and a single point of contact.

Optimize your supply chain with SHI’s AI-driven demand planning services

September 29, 2025

AI-powered forecasting and real-time inventory insights can keep your supply chain resilient and efficient.

Eliminate rack deployment surprises with SHI’s quality control services

September 29, 2025

Unexpected configuration errors are too costly to leave to chance — ensure the quality of your builds with SHI.

Optimizing your DEX environment? Persona analysis can help you refresh intelligently

September 19, 2025

SHI can partner with you to get role-based insights that guide better IT decisions and reduce refresh costs.

Measuring what matters: Is your DEX score configuration up to the task?

September 19, 2025

SHI helps you avoid collecting irrelevant data so you can break free from data overload and focus on fixing what frustrates your end users.

Establishing a modern DEXOps center starts with smarter IT ticketing

September 19, 2025

Move toward a zero-ticket future by automating repetitive support tasks and transforming how your IT team responds to incidents.

How SHI helps you make amazing meeting room experiences

September 19, 2025

Build meeting rooms designed with end users in mind.

IT scrambling to react to incidents? Adopt a proactive approach to DEX issue mitigation

September 19, 2025

Shifting from reactive to proactive mitigation with SHI’s DEX experts can boost productivity and business outcomes.