SHI receives 2 Cisco Partner of the Year awards

Posted by at 1:28 PM

Cisco presents SHI International with Partner of the Year award. From left to right: Brian Marlier, Cisco SVP, US Enterprise Sales; Hal Jagger, SHI Vice President/General Manager - Corporate Sales; Brandon Farrell SHI Director of Strategic Partners, Corporate Division; Key Bymes, Cisco Director  Operation Sales

Cisco presents SHI International with Partner of the Year award. From left to right: Brian Marlier, Cisco SVP, US Enterprise Sales; Hal Jagger, SHI Vice President/General Manager – Corporate Sales; Brandon Farrell SHI Director of Strategic Partners, Corporate Division; Key Byrnes, Cisco Director Operation Sales

At the Cisco Partner Summit 2014 in Las Vegas a couple weeks ago, Cisco presented SHI with two Partner Summit Global awards: Meraki Partner of the Year, Americas and New Break Away Partner of the Year, Americas.

Cisco is a large growth area for SHI, especially as we reinforce our focus on data centers, networking, and collaboration. In 2013, we grew our Cisco business 119 percent among corporate and small and medium-sized businesses, and 244 percent in Meraki.

In addition, growth spanned all of Cisco’s architectures:

  • Collaboration revenue increased 55 percent in 2013.
  • Data center revenue increased 137 percent in 2013.
  • Enterprise networking revenue increased 33 percent in 2013.
  • Security revenue increased 55 percent in 2013.

SHI has stepped up to meet the growing demand for Cisco products. In the past year, we doubled our investment in dedicated Cisco pre-sales resources by adding Cisco Certified Internetwork Expert (CCIE)-level solution architects, pre-sales engineers, and SMARTnet management specialists and training each of them to provide the world-class customer experience that SHI has become known for during the past 25 years.

We’re proud of our relationship and growth with Cisco, and are proud to accept these awards in recognition. As always, thanks to our customers and employees for working with us to make this possible.

Apple tips its hat to the enterprise with new VPP Credit

Posted by at 10:30 AM

Shopping-Cart-With-Apps-InsideApple recently introduced mobile device management (MDM) for iOS as part of a new focus on enterprise markets. This is great news for both the companies that steered clear of iPhones and iPads until now and those that dove into iOS despite the enterprise limitations. One aspect of the move is especially welcome: Apple expanded its Volume Purchase Program (VPP) to create VPP Credit. Under the program, businesses can now purchase large volumes of apps in bulk through purchase orders (POs).

While iPads have been a mainstay of the workplace for years, companies struggled to manage work-related applications housed on each individual device. Initially, app purchases were conducted per user and individually charged back to the enterprise. Not only was this tedious, but the moment employees left an organization, they took all of the pre-installed, company-purchased apps with them. Organizations could lose out on hundreds of dollars per device. Continue Reading…

Office for iPad: Answers to your most common licensing questions

Posted by at 7:57 AM

Since Microsoft’s unveiling of Office for iPad two weeks ago, SHI has been inundated with phone calls and emails from customers asking about how they can get the new offering. This question would seem to have a simple answer given the nature of how easy it is to obtain apps on an iPad — just download it!

However, as organizations assess their current and future mobile device strategy, it stands to reason that the more robust capabilities available for Office for iPad require a more complete and thorough understanding of the licensing and cost models involved. For that reason, we’ve taken the time to address the five most common licensing questions organizations have asked about Office for iPad.

1. Is Office for iPad included in my existing Office 365 (O365) service plan?

In order to edit and create documents with Office for iPad, organizations must have an O365 ProPlus subscription. The following volume licensing (VL) O365 subscriptions include O365 ProPlus:

Microsoft-Office-365--Volume-Licensing-Plans

2. Is Office for iPad included in my existing Enterprise Agreement (EA)? Continue Reading…

Why enterprise iOS adoption surged before Apple’s mobile device management tools

Posted by at 3:34 PM

iPad at workApple recently introduced a mobile device management enrollment solution for iOS that would make it easier for enterprise and education customers to roll out mass numbers of fully configured iPads or iPhones to employees without ever touching the device. For many in enterprise IT, this makes iOS a lot more appealing.

But that’s not to say the enterprise has ignored iPads and iPhones until now. In fact, Apple has made significant headway into the enterprise market over the last five years, with sales surging more than 1,000 percent at SHI. Not to mention that iOS activations made up 73 percent of total device activations in the fourth quarter of 2013 among enterprises.

Even before a solution existed for a smooth enterprise deployment, many pioneering organizations sought out iOS anyway, a testament to the strengths of Apple’s products. But still, having every user install the necessary apps and configure settings would have been a major drain on time and resources. Continue Reading…

HP changes availability of firmware updates for HP ProLiant servers: Here’s what you need to know

Posted by at 8:50 AM

HP ProLiant serversHP recently announced that, effective immediately, it will only provide firmware updates to HP ProLiant server customers that have a valid warranty, Care Pack Service, or support agreement. The announcement set off a firestorm online among HP customers concerned that these changes would either force them to invest more money in their HP products or expose themselves to security risks. We’ve received many questions from SHI customers about these changes, so we decided to break them down for you here.

First, it’s important to note that these changes apply to HP ProLiant servers only, and more specifically to ProLiant system ROM and complex programming logic devices (CPLD) firmware. The entitlement requirements do not extend to HP Integrated Lights-Out (iLO), I/O, or controller firmware. In addition, HP will continue to provide security and safety updates to all server customers, regardless of entitlement or warranty.

What HP’s firmware availability change means for you

For organizations that have HP ProLiant servers under warranties or HP-branded support entitlements, the only change is the location where updates are housed. Firmware updates were previously available via the HP IT Resource Center, which has been retired. Now customers can now obtain the latest firmware updates through the HP Support Center (HPSC) for no additional cost.

Customers without an HP-branded support contract or HP Care Pack agreement, or whose server warranty has lapsed, will have to invest in HP-branded support to ensure continued access to firmware and Service Pack for ProLiant (SPP) updates.

What you get with HP-branded support Continue Reading…

SHI named HP PartnerOne Global Reseller of the Year

Posted by at 11:39 AM

Late yesterday at the 2014 HP Global Partner Conference in Las Vegas, HP presented SHI its PartnerOne Award for Global Reseller of the Year. As we noted in our official press release, SHI was recognized for “driving growth through innovation, strong teamwork, and overall commitment to excellence.”

We could not be more proud of this achievement. Echoing the sentiments of SHI CEO Thai Lee, this award is a tangible representation of the strength of one of SHI’s longest and most strategic partnerships. Here I’ll dive a little deeper into exactly what that means.

SHI grew our overall HP business by 20 percent year over year in 2013 by remaining committed to offering as diverse a portfolio of HP product lines as possible to both new and existing customers in North America and beyond. Our growth spanned each HP segment, including the HP Enterprise Group (including Servers and Storage), HP Networking and Services, HP Software (including Vertica and TippingPoint), as well as HP Printing and Personal Systems.

And yes, despite the never-ending reports of the demise of PC sales, SHI’s sales of HP notebooks and PCs were up as well. Continue Reading…

What’s your disaster recovery plan? How to tell if the cloud is right for you.

Posted by at 11:34 AM

Disaster recovery: the plan every business must have but hopes it will never need. While disaster recovery traditionally means a replication of data systems either on premises or outsourced to a secondary location, disaster recovery in the cloud has opened new, and often better, options for many companies. But the cloud also comes with several concerns that every business needs to take into consideration.

For any company thinking about cloud disaster recovery, here’s everything you need to know.

Cloud disaster recovery vs. on-site disaster recovery and secondary data centers

Before the cloud, businesses relied on on-site data centers or secondary data centers in remote locations for disaster recovery, and these systems still make sense for some companies today. But they often require an investment of tens of thousands of dollars. When disaster strikes, these systems offer peace of mind, but in the meantime, they can drain IT coffers as infrastructure, maintenance, and man-hours add up. Even secondary data centers, which take care of upgrades, repairs, and other needs, can cost upward of $50,000 initially, with additional ongoing infrastructure costs, even for a small company.

Unlike these traditional disaster recovery systems, cloud disaster recovery eliminates the costs of physical infrastructure and adds several other advantages. Currently there are two big players in the cloud infrastructure space: Microsoft’s Windows Azure and the leader in disaster recovery, Amazon Web Services (AWS). Today, I’m going to focus on the latter.

If you’re thinking of adopting cloud disaster recovery, and AWS in particular, here’s what you can expect: Continue Reading…