In August of 2016, Symantec officially acquired Blue Coat, a leading provider of advanced web security solutions. That partnership was finally cemented on an operational level on April 10, 2017—meaning that there will be some noticeable changes over the coming months.
What does that mean for current customers? We gathered all the facts to guide you through the transition.
Big picture: What does the combination of Symantec and Blue Coat mean?
The merging of these two organizations combines Symantec’s strengths in endpoint, email, data loss prevention, and data center security with Blue Coat’s market share leadership in website and cloud generation security to tackle the world’s most significant security challenges. The combined company has more information about where threats come from than any other organization excluding the NSA (over a trillion elements of security data).
The acquisition and subsequent integration of security technology focuses Symantec on three main security challenges: staying ahead of advanced threats, securing the mobile workforce, and helping customers securely embrace the cloud. Part of this includes better consolidating four main areas of cybersecurity—web, users, info, and messaging—so they can work together more efficiently.
Symantec products will be able to better interact with each other, as well as with products from other manufacturers. This means your security will be easier to manage, better at catching threats, and more capable of staying ahead of security challenges.
How will this change affect Symantec’s buying programs?
First and foremost, it means some operational changes—mostly in the form of simplifying Symantec’s buying programs from 11 to just two. Under this system, customers can choose from either an Express or Corporate buying program. Typically, the choice is made based on number of seats, with 1,000 seats as the cutoff point for Express.
When does this change in buying programs take effect?
No matter what program you’re currently on, buying programs will remain the same until your contract anniversary date, at which point you will be transitioned to one of the new buying programs. This applies to Active Rewards customers, as the rewards program will be discontinued, as well as enterprise agreements—Eflexs, VPAs, and EAs.
Customers should receive notification from Symantec to remind them of the impending changes, but in the meantime, customers’ programs will remain in place and transactable until their license is up.
What should customers do now?
To find out which buying program is right for you, get in touch with your SHI representative before your contract anniversary to plan next steps. And be sure to schedule a review of the new Symantec Cyber Defense Platform to see how it can improve your existing security posture.