Get to know Device as a Service, a simpler, more flexible IT approach

 In Professional Services, Solutions

You may be familiar with Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS), but what about Device as a Service (DaaS)?

While relatively new, it could streamline all your IT purchasing under one contract with managed refresh cycles and one predictable monthly price.

But what does DaaS actually mean? Here’s what you should know, and why it might be right for your organization.

A service-oriented approach to devices

DaaS simply takes a device and the many services most frequently desired for it, and bundles them together on one contract. Like other “as a Service” offerings, DaaS works as a monthly paid subscription and centralizes control, turning the service into a predictable operating expense and allowing businesses to easily scale and update their infrastructure with the latest technology.

The service comes with a basic set of practices—acquisition, custom integration, deployment, break/fix, and asset recovery among them—and then enables you to add others (or dismiss those you don’t need) until you have an individualized package that fits your business objectives.

With DaaS, you receive access to the latest end-user devices from industry-leading manufacturers, along with an all-inclusive managed service offering to help you meet your ever-changing technology goals.

Changing the way devices work

While any company can take advantage of DaaS, companies looking for a new financing model, standardization, added flexibility, or a defined refresh cycle are particularly good candidates and may find DaaS a better fit than traditional support models.

  1. New financing model: Switching to a DaaS model means there are no upfront costs or capital expense for the device and bundled services. All devices and associated services are financed over a defined period of time, giving organizations a set monthly fee and a predictable budget.
  2. Standardization: For companies hoping to standardize their devices and services, DaaS is the perfect model. Organizations can easily adopt the same device across their infrastructure, then deploy the devices using the same image, adopt the same services across all devices, and define an efficient refresh cycle that provides newer, managed technology across the infrastructure. The result is a simplified approach to IT that greatly reduces the demand on resources for typical IT support services.
  3. Simplicity and flexibility: DaaS offers the flexibility to select the services an organization needs and bundle them with the company’s preferred devices, rather than receive a predetermined set of services. This makes the DaaS bundle flexible enough to cover all of your company’s requirements.
  4. Defined refresh cycle: DaaS allows organizations to define a standard refresh cycle to ensure that each employee receives an improved and consistent end-user experience. Typical refresh cycles occur every 36 to 48 months, meaning organizations can ensure that newer, managed technology is constant across the infrastructure.

DaaS may be the choice for you

Those concerned with budget restrictions—especially within the public sector—tend to favor DaaS over other service models because of its flexibility, scalability, and potential cost savings. The monthly budgeting makes all the services you need easier to work with, and you get more use out of the devices themselves. Organizations also benefit from lower managed services costs based on increased seat count volume and scale.

Additionally, DaaS reduces demands on internal resources for typical daily support, offers faster response and return-to-service times, minimizes downtime, and strengthens end-user experience, culminating in a better overall lifecycle management experience.

For more information about the services provided with DaaS, or to see if it is a good fit for you, contact your SHI account executive.

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